OpenText Information Management

APRIL 8, 2024

It involves constant communication and support to ensure the success of the customer. Customer success teams are responsible for understanding customer needs and providing proactive guidance to ensure a positive customer experience. They play a vital role in retaining and expanding customer relationships.

Customer Experience 57

Customer Experience Communications Education Access 57

OpenText Information Management

MARCH 26, 2024

AI is also being leveraged to anonymize patient studies used to feed Large Language Models (LLMs) for clinical insights, peer collaboration, education, and teaching rounds. In the realm of chronic disease management, AI was shown making strides by offering personalized care plans based on the analysis of vast amounts of patient data.

Digital transformation 57

Digital transformation Communications Education Analytics 57

IBM Big Data Hub

JULY 17, 2023

They can comprehend complex customer queries, including nuanced intent, sentiment and context, leading to more accurate and relevant responses. Generative AI can also leverage customer data to provide personalized answers and recommendations and offer tailored suggestions and solutions to enhance the customer experience.

Search queries 54

Search queries Customer Experience Cloud Risk 54

Info Source

MAY 30, 2024

In addition to cloud offerings and low-code architectures, higher adoption of advanced AI technologies makes IDP solutions in creasingly attractive. Generative AI fosters the convergence of IDP and CEM Providing consistently excellent customer experience has never been more important. ai imconference.com 4.

B2C 40

B2C Marketing Customer Experience Metadata 40