IBM Big Data Hub

AUGUST 2, 2023

However, with some support teams handling thousands of calls from customers daily, meeting these needs in real-time has become increasingly challenging. That raises the question, how can business owners keep all customers satisfied with their customer experience? 
 How do customer service chatbots work?

Customer Experience 51

Customer Experience Artificial Intelligence Retail Marketing 51

AIIM

APRIL 19, 2022

New cloud-based approaches promise to transform workflow in ways that produce new levels of service, savings, and responsiveness. There are many strategic reasons for moving to the cloud. Content Services in the Cloud. How can you begin to take advantage of the cloud for your business? Gaining Advantage in the Cloud.

Content services 174

Content services Cloud Customer Experience Compliance 174

Thales Cloud Protection & Licensing

MARCH 22, 2023

5 Ways CIAM Ensures a Seamless and Secure Customer Experience divya Thu, 03/23/2023 - 05:27 In today's digital-first world, providing customers with trustworthy, hassle-free interactions is critical to business success. Finally, as these customers become savvier, their data privacy and control expectations are growing.

Customer Experience 71

Customer Experience Security Authentication Privacy 71

Thales Cloud Protection & Licensing

MARCH 5, 2023

In the fragmented insurance landscape, let’s unify customer experience divya Mon, 03/06/2023 - 06:13 You may think of an insurance company as a singularly-focused entity, offering protection for one product. However, the insurance business reaches across a disparate range of consumer products.

Customer Experience 71

Customer Experience Insurance B2C B2B 71

IBM Big Data Hub

MAY 8, 2024

At IBM Cloud, we are committed to helping enterprises across industries leverage hybrid cloud and AI technologies to help them drive innovation. Telco leverages hybrid cloud to deliver enhanced customer interactions Masorange is a mobile network operator that puts customer experience at the center of everything it does.

Cloud 61

Cloud Customer Experience Compliance Artificial Intelligence 61

OpenText Information Management

SEPTEMBER 7, 2023

The excitement of the in-person Google Cloud Next event might be winding down, but the buzz around AI, personalization and customer experience is just getting started. Unpack the announcements and what was showcased for OpenTextTM Experience Cloud with these four game-changers ahead for marketing: 1.

Cloud 67

Cloud Customer Experience Marketing Communications 67

IBM Big Data Hub

JUNE 10, 2024

In this blog, we’ll explore how businesses can use both on-premises and cloud XaaS to control budgets in the age of AI, driving financial sustainability without compromising on technological advancement.

Cloud 63

Cloud Data science Customer Experience Access 63

Collibra

FEBRUARY 21, 2024

Migrating to the cloud but worried your organization — or your data — isn’t up to the challenge? To achieve data cloud migration success, we recommend a 4-step process that we explore in our helpful ebook: Four steps to successfully power your data cloud migration with data intelligence.

Cloud 81

Cloud Digital transformation Customer Experience Analytics 81

OpenText Information Management

FEBRUARY 22, 2022

Businesses are often using disparate, siloed systems for email SMS, voice, fax and push notifications, causing inconsistent and disjointed customer experiences where leaders lack visibility into performance. OpenTextTM Experience Cloud 22.1 enables teams … The post Announcing OpenText Experience Cloud CE 22.1

Cloud 57

Cloud Customer Experience Communications Analytics 57

IBM Big Data Hub

MAY 19, 2023

With the rise of cloud computing, web-based ERP providers increasingly offer Software as a Service (SaaS) solutions, which have become a popular option for businesses of all sizes. The rapid growth of global web-based ERP solution providers The global cloud ERP market is expected to grow at a CAGR of 15%, from USD 64.7 billion by 2027.

Cloud 74

Cloud Unstructured data Customer Experience Manufacturing 74

Reltio

JANUARY 23, 2020

Customer experience. If you haven’t come to the conclusion that CX matters, volumes of research quantifies the value of providing an exceptional - or even decent - customer experience, and the perils of getting it wrong. . PwC conducted eye-popping research into the future of customer experience. 88% of U.S.

Customer Experience 71

Customer Experience MDM Healthcare Marketing 71

OpenText Information Management

NOVEMBER 16, 2021

Modern customer experiences are personalized experiences. Customers expect you to tailor your communications, websites, support, and even in-person interactions to suit their needs, preferences, and interests. appeared first on OpenText Blogs. appeared first on OpenText Blogs.

Cloud 57

Cloud Customer Experience Sales Communications 57

IBM Big Data Hub

MAY 1, 2023

Google Cloud Platform (GCP) enables customers to build, manage and deploy modern, scalable applications to achieve digital business success. However, due to its complexity, achieving operational excellence in the cloud is difficult. Let’s review how IBM Turbonomic helps customers optimize their GCP cloud costs.

Cloud 79

Cloud Customer Experience Analytics IT 79

OpenText Information Management

JULY 12, 2023

What about incorporating other business drivers such as improved business efficiency or enhanced customer experience? For example, in … The post Three use cases for cloud fax in financial services appeared first on OpenText Blogs. The paper problem Financial services workflows have always been heavily paper-based.

Financial Services 52

Financial Services Cloud Customer Experience Paper 52

OpenText Information Management

JANUARY 23, 2024

We’ve already taken flight with groundbreaking AI capabilities unveiled in Cloud Editions (CE) 23.4, … The post Reimagine work with Cloud Editions 24.1 The next generation of innovation will be driven by artificial intelligence (AI) and built on information management. appeared first on OpenText Blogs.

Cloud 62

Cloud Digital transformation Artificial Intelligence Customer Experience 62

Information Management Resources

MAY 29, 2019

The focus on cloud IT solutions to boost the customers’ experience often overlooks the serious challenges of ensuring your network infrastructure also contributes to that goal.

Customer Experience 37

Customer Experience Cloud IT Security 37

OpenText Information Management

DECEMBER 1, 2021

Archiving to the cloud. The benefits range from reducing on-premises storage costs to improving customer experience through faster document retrieval. appeared first on OpenText Blogs.

Archiving 62

Archiving Cloud Customer Experience Marketing 62

OpenText Information Management

JULY 20, 2021

Modern customer experiences are personalized experiences. Customers expect you to tailor your communications, websites, support, and even in-person interactions to suit their needs, preferences, and interests. OpenText™ continues to evolve … The post Announcing OpenText Experience Cloud CE 21.3

Cloud 57

Cloud Customer Experience Communications 57

OpenText Information Management

JANUARY 12, 2021

What about incorporating other business drivers such as improved business efficiency or enhanced customer experience? For example, in … The post Three use cases for cloud fax in financial services appeared first on OpenText Blogs. The paper problem Financial services workflows have always been heavily paper-based.

Financial Services 89

Financial Services Cloud Customer Experience Paper 89

OpenText Information Management

JANUARY 31, 2022

Many EU government agencies have invested substantially in cloud computing initiatives to boost the adoption of cloud solutions. The rising demand to personalize customer interactions with customer data has driven the demand for SaaS solutions, further enticing enterprises to move to the cloud.

Compliance 117

Compliance Cloud Marketing Government 117

OpenText Information Management

NOVEMBER 6, 2023

In the constantly evolving customer experience management (CXM) landscape, OpenTextTM stands tall. Global analyst and research firm Aspire Customer Communications Services recognized OpenText Experience Cloud and OpenTextTM Exstream as Leaders in their latest 2023 Aspire LeaderboardTM update.

Marketing 57

Marketing Customer Experience Communications Cloud 57

OpenText Information Management

FEBRUARY 22, 2022

For OpenText, that has meant doubling down on the product innovations that allow people to reimage how and where they work, how goods … The post Announcing OpenText Cloud Editions 22.1 appeared first on OpenText Blogs.

Cloud 117

Cloud Content services Customer Experience ECM 117

IBM Big Data Hub

SEPTEMBER 13, 2023

Using IBM Cloud to transform global payments rails The need for continuously available payment processing requires a rethinking of end-of-day cycles and introduces the need for stand-in processing for the times when host applications are down for end-of-day cycles or unavailable due to system outages or maintenance.

Cloud 73

Cloud Financial Services Compliance Marketing 73

OpenText Information Management

OCTOBER 11, 2023

strategy, introduced in August, builds on our decade-plus experience in applying machine learning and AI to our information management solutions to empower our … The post Embrace the cognitive era with OpenText Cloud Editions (CE) 23.4 Our opentext.ai appeared first on OpenText Blogs.

Cloud 78

Cloud Customer Experience IT Content services 78

OpenText Information Management

SEPTEMBER 1, 2023

The main strength is security – it’s why people and … The post Transform workflows with cloud fax appeared first on OpenText Blogs. Meet the team inventing the future of fax – we recently caught up with Josee Martin, Senior Product Manager, to talk about the future of secure information exchange and document delivery.

Cloud 57

Cloud Communications Security Customer Experience 57

IBM Big Data Hub

DECEMBER 18, 2023

As enterprises look to address these requirements and achieve growth while adopting innovative AI and hybrid cloud technologies, IBM will continue to meet clients wherever they are in their journeys by helping them make workload placement decisions based on resiliency, performance, security, compliance and cost.

Cloud 63

Cloud Financial Services Compliance Digital transformation 63

The Last Watchdog

JANUARY 13, 2022

So, as teams work to remain relevant, team leaders and employees carry the burden of ensuring a better and more intuitive customer experience. Without a responsible business communication platform for these conversations to flow through, customer requests and discussions live only on employees’ personal devices.

Compliance 254

Compliance Customer Experience Communications Archiving 254

Thales Cloud Protection & Licensing

JANUARY 17, 2022

It is your data in their cloud, make sure it is secure! For modern organizations, digital transformation is a vital imperative, and cloud services offer a proven path to thrive in the digital economy. It is your data in their cloud after all - and you need to make sure your most valuable assets are secure!

Cloud 71

Cloud IT Security Digital transformation 71

IBM Big Data Hub

JUNE 23, 2023

To accelerate speed-to-market, grow the business with new innovative products and services, gain new and deeper risk insights, and improve customer experience, most companies are also emphasizing digital transformation. Core modernization (processes and technology) is a top priority for every insurer.

Insurance 56

Insurance Cloud Digital transformation Customer Experience 56

OpenText Information Management

AUGUST 22, 2023

Google Cloud Next 2023 is back in-person on August 29-31, in San Francisco. This is Google’s largest annual event with more than 15,000 IT, line of business, and developers expected to attend.

Cloud 52

Cloud Content services Customer Experience IT 52

Collibra

NOVEMBER 9, 2022

The new cloud offering of Collibra Data Quality & Observability brings scalability, agility, and security to your data quality operations across multiple clouds. Reduce IT overheads by deploying data quality in the cloud of your choice without sensitive data leaving your environment. Red Hat Enterprise Linux (RHEL)/CentOS v.8

Cloud 52

Cloud Big data Customer Experience IT 52

OpenText Information Management

NOVEMBER 12, 2018

In today’s cloud-first market, it’s essential to have cloud strategies that empower marketing, line of business users, and developers. With updates … The post Experiences made easy in the cloud appeared first on OpenText Blogs.

Cloud 44

Cloud Customer Experience Content services Marketing 44

IBM Big Data Hub

JANUARY 16, 2024

From reshaping the customer experience to bringing forth wealth management tools, the financial services sector will be at the helm of managing the lasting impact artificial intelligence (AI) will have on organizations and people. It’s important to recognize that hybrid cloud by default is different than hybrid cloud by design.

Financial Services 48

Financial Services Customer Experience Cloud Digital transformation 48

IBM Big Data Hub

NOVEMBER 14, 2023

Intelligent automation allows customers to leverage digital scale to improve business operations, provide better customer experiences and free employees to do higher-level work. The Forrester report recognizes IBM Cloud Pak for Business Automation when it comes to AI asset maturity.

Cloud 108

Cloud Customer Experience Marketing Government 108

Thales Cloud Protection & Licensing

MAY 29, 2024

Elevate Your IAM Strategy with Thales at EIC 2024 madhav Thu, 05/30/2024 - 05:23 From 4 to 7 June, Berlin will host Europe’s premier identity and cloud experts gathering. One significant change is how we approach identity verification, using AI to enhance security, streamline processes, and improve customer experience.

B2B 62

B2B Insurance B2C Customer Experience 62

Reltio

JULY 21, 2021

How an increased focus on first-party data could be the recipe for success in delivering an amazing omnichannel customer experience. Why master data management should be the icing on that cake to enhance your customers’ experiences across all channels – not just digital. First-party data and cookies.

Customer Experience 52

Customer Experience B2C MDM B2B 52

OpenText Information Management

MAY 25, 2023

End of life, performance issues, compliance concerns, lack of cloud roadmap. Has your customer communications management (CCM) solution reached the end of the road? Customer experience is evolving at a breakneck pace. If you’re feeling unsure about the future, you’re not alone.

Customer Experience 52

Customer Experience Communications Compliance Cloud 52