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Customer experience examples that drive value

IBM Big Data Hub

For example, a retailer can offer a discount or free item on the customer’s birthday. For instance, a retailer might give a 10 percent discount on every purchase, reducing churn. Organizations that do not sell directly online can help customers find where their products are retailed for less.

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IBM and Tata Consulting Services collaborate to drive hybrid cloud adoption with IBM Power Virtual Server

IBM Big Data Hub

Our partnership benefits from IBM’s expertise in cloud computing , artificial intelligence (AI) and analytics, and TCS’s experience in digital transformation, consulting and cloud-engineering services. Accomplishing such projects and workloads requires precision, diligence and substantial experience.

Cloud 63
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Process Excellence: A transformational lever to extreme automation

IBM Big Data Hub

What do a Canadian energy company, a Dutch coffee retailer and a British multinational consumer packaged goods (CPG) company have in common right now? All are transforming their procurement operations by leveraging state-of-the-art process mining and intelligent automation technology. dollars annually in direct or indirect procurement.

Mining 71
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Providing a superior experience for commercial banking customers

OpenText Information Management

The banking industry—which includes retail banks and credit unions, wealth and asset management firms, and corporate and treasury divisions—faces severe challenges. It’s become more important than ever to help optimize banking operations and compliance requirements through seamless digital workflows and elevating customer experiences.

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The most valuable AI use cases for business

IBM Big Data Hub

Promote cross- and up-selling Recommendation engines use consumer behavior data and AI algorithms to help discover data trends to be used in the development of more effective up-selling and cross-selling strategies, resulting in more useful add-on recommendations for customers during checkout for online retailers.

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Six big takeaways for financial institutions from CBA LIVE

CGI

Six big takeaways for financial institutions from CBA LIVE. As a consulting executive, I help clients in the banking industry on everything from their vision for digital transformation, to the nitty-gritty of implementation and execution. With great rewards come great risk—the threats of digital transformation.

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Employee experience drives customer experience

OpenText Information Management

The 2019 Financial Brand report showed that ‘removing friction from the customer journey’ is one of the key priorities within retail banking this year. How do you make yourself attractive to Millennials and … The post Employee experience drives customer experience appeared first on OpenText Blogs. Let me explain.