Data Matters

AUGUST 17, 2023

Following the EU’s increased focus on generative AI with the inclusion of foundation and generative AI in the latest text of the EU AI Act (see our post here ), the UK now also follows suit, with the UK’s Information Commissioner’s Office (“ ICO ”) communicating on 15 June 2023 its intention to “review key businesses’ use of generative AI.”

Insurance 78

Insurance Communications Risk Privacy 78

OpenText Information Management

JULY 5, 2023

Mobile apps, artificial intelligence and advanced analytics are just some of the innovations shaking up the landscape for global insurers to help them meet the rising expectations of tech-savvy customers. Claims processing accounts for the lion’s share of property and casualty insurers’ expenses.

Artificial Intelligence 52

Artificial Intelligence Insurance Analytics Customer Experience 52

OpenText Information Management

NOVEMBER 1, 2021

The organization specializes in insurance, investment services, and both personal and commercial banking. … The post Financial institution leverages OpenText and AWS powered solution for personalized digital experiences at scale appeared first on OpenText Blogs.

Insurance 52

Insurance Communications Customer Experience 52

Krebs on Security

APRIL 27, 2023

health administrators are still smarting from a data breach earlier this year at the health insurance exchange DC Health Link , which exposed personal information for more than 56,000 users, including many members of Congress. Unfortunately, I did not receive any responses from government organizations.” Washington, D.C. ” .”

Access 290

Access Authentication Information Security Communications 290

OpenText Information Management

APRIL 14, 2023

Banking and insurance industries are undergoing a generational change as customers migrate to the digital world. Many Financial Services institutions … The post EX + CX = TX appeared first on OpenText Blogs. It’s also important to recognize that improving the customer experience requires improving the employee experience.

Customer Experience 57

Customer Experience Financial Services Insurance Content services 57

IBM Big Data Hub

NOVEMBER 30, 2023

In Florida and California, where hurricanes and wildfires respectively have become more rampant, some insurance providers are choosing to stop servicing these regions entirely. An insurer, for example, could send an SMS alert advising policyholders to move their vehicles ahead of a predicted hailstorm.

Energy and Utilities 97

Energy and Utilities Insurance Risk Retail 97

The Last Watchdog

MARCH 13, 2023

In other words, they shouldn’t detail how cybersecurity spending drives revenue and that cuts to the security program directly affect relationships and requirements with three key constituencies: customers, insurers, and regulators. Ultimately, cybersecurity can become a profit center when customers, insurers, and regulators require it.

Security 203

Security Insurance Cybersecurity Customer Experience 203

OpenText Information Management

APRIL 13, 2023

Whether in retail or commercial banking, insurance or … The post Effective customer information management builds better digital experiences appeared first on OpenText Blogs. Yet, after years of trying, financial services institutions (FSIs) are still not delivering the experiences that customers expect. Why is that?

Financial Services 57

Financial Services Customer Experience Insurance Retail 57

OpenText Information Management

JANUARY 18, 2023

It’s not a new phenomenon in traditional customer communications management (CCM) for an individual to wear multiple hats – performing more than one role to provide the most value to a business. The modern workplace expects more “jack of all trades” than specialists.

Customer Experience 62

Customer Experience Financial Services Communications Insurance 62

CGI

DECEMBER 7, 2017

Insurers’ top trends and priorities: A look at CGI’s 2017 Voice of Our Clients findings (part 1). This year, we conducted in-person interviews with more than 1,300 client executives across 17 countries, including insurance business and IT executives. p.butler@cgi.com. Thu, 12/07/2017 - 15:32. Change accelerators.

Insurance 40

Insurance Digital transformation Blockchain Retail 40

CGI

JULY 31, 2017

Insurers’ top trends and priorities: A look at CGI’s 2017 Voice of Our Clients findings (part 1). This year, we conducted in-person interviews with more than 1,300 client executives across 17 countries, including insurance business and IT executives. harini.kottees…. Mon, 07/31/2017 - 05:30. Change accelerators.

Insurance 40

Insurance Digital transformation Blockchain Retail 40

IBM Big Data Hub

AUGUST 2, 2023

An HR Chatbot that leverages natural language processing (NLP) and machine learning can understand, communicate, and even automate actions to support candidates and employees. The chatbot is trained to ask for feedback while communicating with employees and analyzing the information.

Artificial Intelligence 66

Artificial Intelligence Insurance Communications Analytics 66

Security Affairs

APRIL 20, 2023

We’ve also attempted to obtain an official comment from the bank’s communication team. The company recommended contacting the Corporate Communications Team. ICICI Bank’s response Threat to financial accounts Finance and insurance are one of the most targeted industries by cybercriminals. Thanks for your email.

Personal data 98

Personal data Phishing Risk Financial Services 98

IT Governance

AUGUST 3, 2020

You can find our full list of publicly disclosed data breaches from July in this blog. Meanwhile, you can stay up to date with the latest news by subscribing to our Weekly Round-up or visiting our blog. Canadian insurer Heartland Farm Mutual says an employee’s email account breached (unknown). Cyber attacks. In other news….

Data breaches 141

Data breaches Insurance Ransomware Personal data 141

CGI

MAY 27, 2016

Time and tide waits for no man – IoT in Insurance. This old saying could also be applied for what is happening in the insurance market with IoT and that given the drive behind IoT in both the consumer and business markets. For example, car insurance could be varied between theft and fully comprehensive when the Car is not being used.

Insurance 40

Insurance IoT Marketing Manufacturing 40

OpenText Information Management

APRIL 4, 2024

Although customer success started in SaaS, it has since branched out into other industries such as banking, insurance, and telecommunications – and it’s even being adopted in some surprising places like healthcare. Others use it to ensure brevity and clarity in customer communications. Looking ahead, AI has exciting potential.

Sales 62

Sales B2B Communications Insurance 62

IT Governance

JANUARY 5, 2024

This blog provides analysis of the data we’ve collected. AIC) 26,000,000 9 Snappfood >20,000,000 10 Alborz Insurance Company 19,500,000 Note 1: Where ‘around’, ‘about’, etc. Iran also significantly suffered in the insurance sector this month. is reported, we record the rounded number.

Data breaches 97

Data breaches Insurance Manufacturing Ransomware 97

IBM Big Data Hub

JANUARY 18, 2024

Instead of forcing the customer to communicate in your home language, enterprise-grade chatbots can support multiple languages and can even make an educated guess based on the initial input, whether it’s in chat, text or voice. This omnichannel approach enables you to connect with customers where they are most active and comfortable.

Sales 97

Sales Artificial Intelligence Communications Marketing 97

Data Matters

SEPTEMBER 7, 2022

The National Association of Insurance Commissioners (NAIC) held its Summer 2022 National Meeting (Summer Meeting) August 9–13, 2022. The Privacy Working Group has been reviewing state insurance privacy protections regarding the collection, ownership, use, and disclosure of information gathered in connection with insurance transactions.

Insurance 78

Insurance Paper Privacy Risk 78

CGI

SEPTEMBER 8, 2016

Building long-term transformational outsourcing relationships: An insurance success story. Insurers, like organizations in most sectors, are under pressure to transform their businesses using modern technologies like digital, mobile, cloud, etc., Blog moderation guidelines and term of use. Thu, 09/08/2016 - 02:38.

Insurance 40

Insurance Digital transformation Communications Cloud 40

The Last Watchdog

AUGUST 8, 2022

Instead, companies should create a list of scenarios that would pose a threat to their organization and then walk through each one with key stakeholders to identify who will need to be called, how the issue will be communicated, what cyber insurance will cover, and what next steps will be followed.

Security 214

Security Artificial Intelligence Risk Cybersecurity 214

Rocket Software

JUNE 6, 2022

Electronic Data Interchange (EDI)—exchanging business information electronically, rather than passing paper documents back and forth—is a fundamental means of communication for organizations that execute a high volume of transactions. Sounds straightforward, right? . For the most part, it is. Save the IT jargon for the CIO. .

e-Delivery 78

e-Delivery Communications Retail Insurance 78

IT Governance

SEPTEMBER 20, 2022

Over the next few weeks on this blog, we’ll delve into each layer, explaining what it encompasses, how it fits into an organisation’s overall approach to cyber security and the controls that can be implemented to establish that layer. Why Cyber Insurance is Essential in 2022. There are two tests that organisations should conduct.

Phishing 126

Phishing Data breaches Risk Insurance 126

IT Governance

MAY 7, 2024

Source 1 ; source 2 (Update) Insurance USA Yes 75,101 Airsoftc3.com Source 1 ; source 2 (Update) Insurance USA Yes 75,101 Airsoftc3.com Subscribe now The post 6,009,014 MovieBoxPro Accounts Breached in Another Data Scraping Incident appeared first on IT Governance UK Blog.

Data breaches 59

Data breaches Education Manufacturing Retail 59

Data Matters

AUGUST 23, 2018

On 21 August 2018, the Dutch Supervisor Authority announced that it had conducted an investigation into the designation of a Data Protection Officer (DPO) under the General Data Protection Regulation (GDPR) by 91 hospitals and 33 healthcare insurers in the Netherlands. They will also be expected to implement the necessary compliance measures.

GDPR 60

GDPR Compliance Insurance Communications 60

Info Source

JULY 6, 2023

For example, if your experience as an end customer in an interaction with your bank, insurance carrier, car dealer etc. Throughout the process, the status is communicated to the end customer. It has a direct impact on the top line, i.e., the revenue and business growth as well as the bottom line i.e., the profitability.

Customer Experience 52

Customer Experience Communications Financial Services Insurance 52

OpenText Information Management

MARCH 9, 2022

As the name implies, SWIFT serves a communication network … The post Understanding SWIFT appeared first on OpenText Blogs. First, let’s uncover what SWIFT stands for, the Society for Worldwide Interbank Financial Telecommunication.

Communications 62

Communications Insurance 62

OpenText Information Management

JANUARY 12, 2021

It stands to reason, then, that fax would be the bedrock of financial communications, but are there ways to make it even better? For example, in … The post Three use cases for cloud fax in financial services appeared first on OpenText Blogs. The paper problem Financial services workflows have always been heavily paper-based.

Financial Services 89

Financial Services Cloud Customer Experience Paper 89

Krebs on Security

JUNE 1, 2023

The email address akafitis@gmail.com was used to create a Livejournal blog profile named Fitis that has a large bear as its avatar. Constella found the password “featar24” also was used in conjunction with the email address spampage@yandex.ru , which is tied to yet another O.R.Z. account on Carder[.]su su from 2008.

Healthcare 238

Healthcare Passwords Sales Ransomware 238

Data Matters

SEPTEMBER 3, 2020

The National Association of Insurance Commissioners (NAIC) held its Summer 2020 National Meeting (Summer Meeting) from July 27 to August 14, 2020. NAIC Considers Comments to the Group Capital Calculation Template and Instructions and Related Revisions to the Insurance Holding Company Act . GCC Template and Instructions.

Insurance 68

Insurance Paper Artificial Intelligence Big data 68

Data Matters

JANUARY 28, 2022

The advisory was promptly endorsed by the National Cyber Security Centre, a division of Government Communications Headquarters (“GCHQ”), a UK intelligence agency. and Foreign Cybersecurity and Intelligence Agencies Recommend Measures to Counteract Threat of Russian Cyberattacks appeared first on Data Matters Privacy Blog.

Cybersecurity 157

Cybersecurity Financial Services Authentication Government 157

IT Governance

JANUARY 3, 2023

New Zealand health insurer Accuro says it’s been hacked (unknown). Cyber attack on NZ’s largest insurer of doctors MAS may have exposed members’ personal data (unknown). Malaysia’s Ministry of Communications and Digital investigating alleged data leak (unknown). Hacker Makes Away With $5 million From Ankr Protocol (unknown).

Data breaches 115

Data breaches Ransomware e-Discovery Insurance 115

IBM Big Data Hub

JULY 11, 2023

Implementing AI can help recognize unusual or suspicious patterns in insurance claims, such as billing for costly services or procedures not performed, unbundling (which is billing for the individual steps of a procedure as though they were separate procedures), and performing unnecessary tests to take advantage of insurance payments.

Artificial Intelligence 59

Artificial Intelligence Insurance Healthcare Government 59

Data Matters

DECEMBER 11, 2018

The National Association of Insurance Commissioners (NAIC) held its Fall 2018 National Meeting (Fall Meeting) in San Francisco, California, from November 15 to 18, 2018. NAIC Continues its Evaluation of Insurers’ Use of Big Data. systemic risk of insurers with other parts of the financial system, notably the banking.

Insurance 68

Insurance Paper Risk Big data 68

John Battelle's Searchblog

MAY 31, 2023

Well, in a well-timed blog post just last week about how best to regulate AI, OpenAI’s CEO Sam Altman called for “an International Atomic Energy Agency for superintelligence efforts.” Only in the case of Meta’s Yann LeCun, who is already on record stating that AI doomsday scenarios are “ completely ridiculous.”

Risk 122

Risk Insurance GDPR Government 122

OpenText Information Management

SEPTEMBER 7, 2023

Recent OpenText research revealed … The post Customer Spotlight: Achieve Smarter Modernization Beyond Mainframe Architecture appeared first on OpenText Blogs. Fortunately, there are valuable steps you can take to accelerate your digital transformation journey while staying agile in today’s fast-paced multi-cloud world.

Digital transformation 120

Digital transformation Cloud Insurance Communications 120

Thales Cloud Protection & Licensing

JANUARY 16, 2024

This new regulation ( EU 2022/2554 ) requires financial entities, and their critical Information and Communication Technology (ICT) suppliers, to implement contractual, organisational and technical measures to improve the level of digital operational resilience of the sector. What is the scope of DORA?

Financial Services 83

Financial Services Cloud Cybersecurity Encryption 83