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Predictions for the financial services industry in 2024

OpenText Information Management

We’ve experienced economic, geopolitical, technological, and societal challenges over recent months with the ongoing cost-of-living crisis, high interest rates, inflation, global conflicts, catastrophic weather events, the rise in artificial intelligence such as ChatGPT, to name only a few.

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How artificial intelligence is impacting the future of work in financial services operations

CGI

AI provides an opportunity to retrain the workforce on more complex and challenging work, including additional AI tool applications to further increase efficiency and improve the customer experience. The magnitude of near-term impact will vary by operational area.

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Top financial services trends of 2024

IBM Big Data Hub

The start of 2024 brings forth many questions as to what we can expect in the year ahead, especially in the financial services industry, where technological advances have skyrocketed and added complexities to an already turbulent landscape.

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Leveraging Interindustry Data to Discover Mule Accounts

Data Breach Today

How can you leverage artificial intelligence and make sense of data from different industries to determine whether a customer is creditworthy or whether an account is a mule account? Guy Sheppard, general manager of financial services at Aboitiz Data Innovation, discusses a case study.

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Artificial Intelligence: a new frontier to customer experience

OpenText Information Management

Facing heightened competition and increasing demands from customers, many organisations are now leveraging Artificial Intelligence (AI) to stay ahead of the curve. According to the … The post Artificial Intelligence: a new frontier to customer experience appeared first on OpenText Blogs.

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Congress Hears Ideas for Battling ID Theft

Data Breach Today

Experts Call for Rethinking Identity Management in Financial Services Sector As cybercriminals adopt new methods to steal and manipulate victims' identities, the U.S. House committee hearing.

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Embracing new ways of working in financial services

CGI

Embracing new ways of working in financial services. In times of crisis, the preservation of key functions and services is critical, regardless of industry. Financial services is no exception, as payments, lending, and trade are the lifeblood of the global economy, even in challenging times.