Adapture

JULY 7, 2022

Cisco certifies leading reseller as one of nation’s few CXEA experts ATLANTA, July 7, 2022– ADAPTURE, a leader in networking, security, and infrastructure consulting, has been awarded the Cisco Customer Experience (CX) Specialization. Several customer references were also gathered and evaluated.

Customer Experience 59

Customer Experience Digital transformation Marketing Risk 59

Thales Cloud Protection & Licensing

MARCH 22, 2023

5 Ways CIAM Ensures a Seamless and Secure Customer Experience divya Thu, 03/23/2023 - 05:27 In today's digital-first world, providing customers with trustworthy, hassle-free interactions is critical to business success. Finally, as these customers become savvier, their data privacy and control expectations are growing.

Customer Experience 71

Customer Experience Security Authentication Privacy 71

Reltio

JANUARY 9, 2020

Customer experience trends might change from time to time, but the central component remains steady: The customer must be at the heart of every business decision that you make. Customer Experience Trends: The Rise of the Consumer. Every facet of business has changed to adapt to the Experience Economy.

Customer Experience 109

Customer Experience Digital transformation Healthcare Communications 109

Thales Cloud Protection & Licensing

MARCH 5, 2023

In the fragmented insurance landscape, let’s unify customer experience divya Mon, 03/06/2023 - 06:13 You may think of an insurance company as a singularly-focused entity, offering protection for one product. has multiple target groups who need to access multiple applications through multiple channels, often across multiple brands.

Customer Experience 71

Customer Experience Insurance B2C B2B 71

IBM Big Data Hub

AUGUST 2, 2023

Over the years, chatbots have become seamlessly integrated in our day-to-day lives — in our homes, on our phones, on social media or in apps for shopping online, healthcare, customer support and more. That raises the question, how can business owners keep all customers satisfied with their customer experience?

Customer Experience 51

Customer Experience Artificial Intelligence Retail Marketing 51

CGI

SEPTEMBER 9, 2022

Energy and utilities companies are increasingly moving to the cloud to gain a number of business advantages, including enhanced data security and access. Migrating data to the cloud is not only a more secure way to store data, but also makes it easier to access the data. Empowering.

Energy and Utilities 105

Energy and Utilities Customer Experience Cloud Access 105

Reltio

APRIL 14, 2020

In this new paradigm, connecting with customers is more critical than ever. Companies still have to compete based on customer experiences, but it’s about much more too. Connecting with customers truthfully, honestly and sincerely is more critical than ever. The Evolving Role of Data in the Experience Economy.

Customer Experience 52

Customer Experience Communications IT Access 52

CGI

JANUARY 28, 2020

Using the online marketplace to enhance customer experience. On the contrary, the marketplace should serve as a springboard for developing new opportunities to bolster customer experience. To get around this, many brands equip their sales staff with tablets to access all online offers, including marketplace products.

Customer Experience 80

Customer Experience Retail e-Delivery Sales 80

Thales Cloud Protection & Licensing

JUNE 8, 2023

Fine-grained Authorization: Protecting and controlling user access in a digital-first world madhav Fri, 06/09/2023 - 05:22 Strong and flexible customer authentication is a key driver for adopting a customer identity & access management (CIAM) solution, with customer experience and security being the apparent benefits.

Access 87

Access Customer Experience Authentication Security 87

Rocket Software

JULY 27, 2020

Groceries, clothes, pre-made meals or household supplies—everything you could imagine is accessible now through the click of a button on your computer or phone. This is extremely beneficial to the customer, who can now access anything they need, regardless of location.

Customer Experience 73

Customer Experience Retail Sales Access 73

Rocket Software

JUNE 1, 2020

Special considerations need to be taken to reopen these spaces, re-establish public trust in the businesses, and help them increase customer retention. For retail, this means capitalizing on online sales to ensure a positive customer experience. . A global luxury retail brand, and Rocket client, was no exception.

Customer Experience 52

Customer Experience Retail Data structuring Sales 52

OpenText Information Management

OCTOBER 11, 2018

According to Meeker, technology has changed consumer expectations, creating demands for modern retail experiences, more digital engagement, on-demand access, transparency, and simple payments. Healthcare is no exception.

Customer Experience 71

Customer Experience Retail Access 71

Thales Cloud Protection & Licensing

NOVEMBER 20, 2022

How to Secure Access for your Seasonal Workers. These temporary employees will require immediate access to mobile catalogues, ordering systems, loyalty programs, and even point-of-sales (POS) systems. Access management risks of seasonal workers. The importance of effective access management. Mon, 11/21/2022 - 05:36.

Access 71

Access Retail Security Authentication 71

OpenText Information Management

FEBRUARY 8, 2024

Accessible PDFs are easy to use – enabling most people to view, read or interact with them. The goal is to create an inclusive experience where all PDFs and documents are crafted with accessibility in mind or appropriate tags are added for those who require such features.

Access 62

Access Customer Experience IT Communications 62

OpenText Information Management

NOVEMBER 29, 2023

How individuals engage with businesses, their evolving expectations, their demand for quicker responses, and recent global events, such as the COVID-19 pandemic, have compelled organizations to re-evaluate how they serve their customers.

Access 57

Access Financial Services Customer Experience Communications 57

OpenText Information Management

OCTOBER 5, 2023

The rapid advancement of Artificial Intelligence (AI) is reshaping various industries, and one significant area where AI is poised to make a profound impact is Enterprise Document Accessibility. Ensuring that these documents are accessible to … The post How is AI transforming Enterprise Document Accessibility?

Access 57

Access Artificial Intelligence Compliance Customer Experience 57

IBM Big Data Hub

JUNE 3, 2024

It facilitates seamless integration among various stakeholders—including buyers, sellers, logistics providers and financial institutions —fostering transparency, efficiency and accessibility in digital commerce. The ability to offer a seamless and comprehensive shopping experience gives apps a competitive edge in the market.

Customer Experience 54

Customer Experience Communications Marketing Analytics 54

OpenText Information Management

FEBRUARY 26, 2020

You need to deliver outstanding customer experience at the same time as building trust in the security of your services. CIAM – often called customer IAM or consumer IAM – enables you to securely capture and manage … The post What is Customer Identity and Access Management (CIAM)?

Access 67

Access Customer Experience Security 67

Reltio

JULY 21, 2021

How an increased focus on first-party data could be the recipe for success in delivering an amazing omnichannel customer experience. Why master data management should be the icing on that cake to enhance your customers’ experiences across all channels – not just digital. First-party data and cookies. Real-Time: Y/N.

Customer Experience 52

Customer Experience B2C MDM B2B 52

Krebs on Security

MARCH 20, 2023

That’s less clear, as the CPNI rules were established before mobile phones and wireless Internet access were common. On the privacy preferences page, web users can choose “Don’t use” under the Custom Experience section. ” Is your mobile Internet usage covered by CPNI laws?

Customer Experience 290

Customer Experience Privacy Data collection Marketing 290

OpenText Information Management

APRIL 8, 2024

The function is engaged throughout the customer journey from initial access to post-implementation. It involves constant communication and support to ensure the success of the customer. They play a vital role in retaining and expanding customer relationships.

Customer Experience 57

Customer Experience Communications Education Access 57

AIIM

MARCH 9, 2021

Metadata offers significant benefits in terms of understanding information in new ways and in being able to leverage that intelligence to drive innovation and the customer experience. Information Security - Metadata can be used to flag a security setting, validating access and edit rights, and thus controlling distribution.

Metadata 227

Metadata IT Customer Experience Records Management 227

IBM Big Data Hub

JANUARY 16, 2024

From reshaping the customer experience to bringing forth wealth management tools, the financial services sector will be at the helm of managing the lasting impact artificial intelligence (AI) will have on organizations and people. Trend: Customer experience One true benefit of AI-powered technology is the customer experience , or CX.

Financial Services 48

Financial Services Customer Experience Cloud Digital transformation 48

Thales Cloud Protection & Licensing

MAY 7, 2024

DSAR and CIAM: A Strategic Guide for Businesses madhav Tue, 05/07/2024 - 09:30 Introduction to Data Subject Access Requests and CIAM When the GDPR was enforced in 2018, it set out to give individuals control over their data by granting eight data subject rights. These requests are essential functions when managing privacy operations.

Compliance 71

Compliance GDPR Personal data Customer Experience 71

Thales Cloud Protection & Licensing

MAY 29, 2024

The European Identity and Cloud Conference 2024 (EIC), now in its 17th edition, promises an immersive experience into the future of identity and access management (IAM) within an AI-upgraded reality. They will hear how this helped their customers minimize downtime, protect their revenue, and create more trust with their end consumers.

B2B 62

B2B Insurance B2C Customer Experience 62

IBM Big Data Hub

JUNE 10, 2024

From software as a service (SaaS) to infrastructure as a service (IaaS), platform as a service (PaaS) and beyond, XaaS enables organizations to access cutting-edge technologies and capabilities without the need for upfront investment in hardware or software.

Cloud 63

Cloud Data science Customer Experience Access 63

IBM Big Data Hub

SEPTEMBER 8, 2023

Brands that deliver an excellent customer experience (CX) will always be more resilient than those that don’t. Giving our customers personalized support at every stage of their journey is proven to earn their longtime loyalty—and keep them from switching to a competitor.

Customer Experience 119

Customer Experience Artificial Intelligence Authentication Communications 119

OpenText Information Management

NOVEMBER 16, 2021

Modern customer experiences are personalized experiences. Customers expect you to tailor your communications, websites, support, and even in-person interactions to suit their needs, preferences, and interests. appeared first on OpenText Blogs.

Cloud 57

Cloud Customer Experience Sales Communications 57

IBM Big Data Hub

APRIL 1, 2024

Addressing customer inquiries with an AI-driven chatbot ChatGPT distinguished itself as the first publicly accessible GenAI-powered virtual chatbot. Conversational AI solutions can have several product applications that drive revenue and improve customer experience.

Customer Experience 77

Customer Experience Analytics Marketing Sales 77

IBM Big Data Hub

JANUARY 15, 2024

It will also create smarter chatbots that can tackle simple questions, which will improve the customer experience while freeing up customer service reps to take on larger-order problems. For instance, hospitals and healthcare providers used the pandemic to rethink their entire practices.

Digital transformation 69

Digital transformation Customer Experience Artificial Intelligence IoT 69

Reltio

AUGUST 10, 2020

APIs play a key role in digital and customer experience initiatives. For example, APIs allow you to build new experiences that enable your customers to order online and do curbside pick up. What common APIs are used to build new experiences? What other preferences are important to deliver a great experience?

Customer Experience 90

Customer Experience Digital transformation Analytics Sales 90

OpenText Information Management

NOVEMBER 29, 2018

Consumer Identity and Access Management (CIAM), also known as B2C IAM, is still relatively new but it is rapidly becoming a ‘must have’ for any customer-focused business. It sets the foundation for an enterprise to deliver great customer experiences while creating the ideal balance between convenience and security.

B2C 74

B2C Customer Experience Access Security 74

Reltio

JANUARY 9, 2020

Do you find yourself wondering how to win customers in this hyper-competitive, always-on era? In a day and age when it's incredibly easy for customers to switch providers or change loyalties, only customer experience can save you. How to Win Customers: Data Unlocks the Door . You're not alone.

Customer Experience 69

Customer Experience MDM Retail B2C 69

AIIM

APRIL 19, 2022

Organizations around the world have embraced the cloud as a way to fundamentally improve the performance of the business and dramatically improve customer experience. How do you use content services in the cloud to improve customer experience, accelerate cycle times, and reduce costs? Content Services in the Cloud.

Content services 174

Content services Cloud Customer Experience Compliance 174

AIIM

APRIL 1, 2019

At the heart of this Transformation journey is the drive toward 1) understanding, anticipating, and redefining internal and external customer experiences. Every organization is on – or should be on – a Digital Transformation journey.

Digital transformation 165

Digital transformation Content services Customer Experience Records Management 165

The Last Watchdog

MARCH 8, 2023

Related: It’s all about attack surface management APIs help digital transformation by enabling faster and more efficient business processes, improving customer experience, and providing new ways to interact with your business. So, how can you ensure your API security is effective and enable your digital transformation?

Digital transformation 200

Digital transformation Security Data breaches Customer Experience 200

Thales Cloud Protection & Licensing

MARCH 14, 2023

They also demand exemplary customer experience, and most are not shy about taking their business elsewhere if their expectations go unmet. In a saturated market, businesses must work hard to find the sweet spot, balancing customer experience, cyber security, and compliance. How can retailers rise to meet these demands?

Privacy 71

Privacy Retail Customer Experience B2C 71