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TDC Digital leverages IBM Cloud for transparent billing and improved customer satisfaction

IBM Big Data Hub

MAY 19, 2023

billion by 2027. These issues started impacting their customer experience and eventually led to customer retention challenges. PT Aegis is an IBM partner based in Indonesia that offers cybersecurity and cloud services, serving clients in various industries, including financial services and distribution.

Cloud 80
Cloud Unstructured data Customer Experience Manufacturing 80
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State of the Global Information Capture & IDP Market 2022/2023

Info Source

SEPTEMBER 15, 2023

The demand for the automation of transactional business processes continued to increase, fueled by the shortage in skilled staff and increasing customer experience expectations following the pandemic. We expect strong demand in established economies that is increasingly fulfilled with solutions that involve RPA and AI technologies.

Information capture 52
Information capture Marketing Records Management Customer Experience 52
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