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#ModernDataMasters: Blake Morgan, Customer Experience Futurist and Author

Reltio

What is your background and what was your route into Customer Experience Management and Evangelism? I have been focused on customer experience for more than ten years now. I started with my own podcast in 2009 called Customer Creation with Blake Landau my maiden name. Kate Tickner, Reltio. The D.O.M.O.R.E.

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#ModernDataMasters: Blake Morgan, Customer Experience Futurist and Author

Reltio

What is your background and what was your route into Customer Experience Management and Evangelism? I have been focused on customer experience for more than ten years now. I started with my own podcast in 2009 called Customer Creation with Blake Landau my maiden name. The D.O.M.O.R.E.

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Understanding Changing Software Delivery Trends and Key Strategies for Growth

Thales Cloud Protection & Licensing

In early 2014, when we commissioned one of our early reports about the state of software monetization, connectivity was already assumed and cloud computing was just beginning to dominate the industry. Create SaaS-like customer experience from on-premises software. Customer self service. Short on time?

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Understanding Changing Software Delivery Trends and Key Strategies for Growth

Thales Cloud Protection & Licensing

In early 2014, when we commissioned one of our early reports about the state of software monetization, connectivity was already assumed and cloud computing was just beginning to dominate the industry. Create SaaS-like customer experience from on-premises software. Customer self service. Short on time?

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Is 2018 the Tipping Point in Digital Transformation?

Bill Schmarzo - Dell EMC

Tech firms have captured 42% of the rise in the value of America’s stock market since 2014 as investors forecast they will win an ever-bigger share of corporate profits. Summary: Digital Transformation and Data Monetization. Organizations are going to have a hard time ignoring the “siren song” of digital transformation.

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Frost & Sullivan Honors Synergis Software with Global Customer Service Award for Engineering Information Management

Synergis Software

“Getting a typical installation to under three weeks speaks to the company making customer time-to-value one of its core values.”. Frost & Sullivan also notes that Synergis is built around delivering an outstanding customer experience from initial sales contact all the way through to customer support.

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30,000 organisations have certified to Cyber Essentials

IT Governance

Almost 30,000 organisations have certified to the Cyber Essentials scheme since it was launched in 2014, according to the UK government. That body hasn’t been confirmed yet, but the government is confident that whoever takes over will create a streamlined customer experience and introduce more consistency.