Mailing Tech Support a Bomb
I understand his frustration, but this is extreme:
When police asked Cryptopay what could have motivated Salonen to send the company a pipe bomb or, rather, two pipe bombs, which is what investigators found when they picked apart the explosive package the only thing the company could think of was that it had declined his request for a password change.
In August 2017, Salonen, a customer of Cryptopay, emailed their customer services team to ask for a new password. They refused, given that it was against the company’s privacy policy.
A fair point, as it’s never a good idea to send a new password in an email. A password-reset link is safer all round, although it’s not clear if Cryptopay offered this option to Salonen.
Men in Black • November 16, 2018 2:40 PM
You appear to have linked to a rather unsavory competitor of Counterpane.
Sophos? Naked Security? Hitman Pro?
No, no, no. Alarm bells are going off somewhere way back in my brain. There is too much “Eros” and “Thanatos” to that Sophos company. And it is too professional. It smells like a dirty couch in an old college frat house.