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Employee experience drives customer experience

OpenText Information Management

The 2019 Financial Brand report showed that ‘removing friction from the customer journey’ is one of the key priorities within retail banking this year. For companies across finance to succeed, this focus on the customer must be matched with a focus on employees. Let me explain.

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Retail in 2019 needs security precautions

Thales Cloud Protection & Licensing

But do these connected experiences actually live up to the hype? As we head into 2019, one thing is clear: more convenience is directly proportional to industry-wide risk. Security is a necessity for retailers, especially in 2019 as emerging technologies are breaking into the market and cyberattacks are getting more advanced.

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CGI Client Global Insights: A look at top retail banking trends and priorities

CGI

To gain a better understanding of the challenges our retail banking clients face, CGI leaders met face-to-face with 124 retail banking business and technology executives in 2019 for in-depth discussions on their trends and priorities. In this blog, I cover some key highlights. Driving a better customer experience and agile IT delivery.

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How to achieve high-impact personalization at scale with managed marketing services

IBM Big Data Hub

According to an Everest Group® study , offshore MMS centers increased over 50% from 2019 to 2022. Benefits include improved market performance and reduced costs, revenue growth through deep customer understanding and actionable insights, and exceptional experiences for customers and marketers.

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How to select the best iPaaS vendors in 2020

OpenText Information Management

According to Information Week, integration is one of the biggest challenges facing CIOs in 2019. As organizations focus on customer experience, the seamless integration of all customer-related applications and touchpoints is essential. Poor integration can have serious business implications.

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The Security of Data in the Cloud is Your Responsibility Unveiling the 2019 Thales Cloud Security Study

Thales Cloud Protection & Licensing

Businesses are vigorously adopting digital transformation to provide higher quality services, operate more efficiently and deliver better customer experiences. In fact, according to the 2019 Thales Cloud Security Study , the average company uses 29 cloud services.

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Data monetization: driving the new competitive edge in retail

CGI

Mon, 12/09/2019 - 04:28. The 2019 CGI Client Global Insights reveals that harnessing the power of data analytics to drive real-time insights and improved personalization for new revenue streams is a top business priority for the retail and consumer services executives interviewed. Blog moderation guidelines and term of use.

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