Part 2: OMG! Not another digital transformation article! Is it about the evolution from RIM to Content Services?
ARMA International
SEPTEMBER 22, 2021
Booking online and getting e-tickets and confirmations on a smart phone are normal. For example, on e-commerce and social media sites, a positive CX will help foster “stickiness” that drives social engagement and sales – or “social commerce.”. e-Discovery. Since then, travellers have mostly bypassed the travel agent.
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