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CMSWire Article: How Information Architecture Improves Customer Experience

JKevinParker

My latest CMSWire article is " How Information Architecture Improves Customer Experience ": Have you ever had a problem finding information on a website or app? If so, you were experiencing a poor information architecture (IA). Read more »

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Information Architecture for Audio: Doing It Right - Boxes and Arrows: The design behind the design

ChiefTech

After this, Jens worked as a consultant and information architect for website, museum and edutainment projects.He authored or co-authored several books, among them “Website-Konzeption” on information architecture and workflow for creating successful websites. He publishes a monthly newsletter dealing with website production.

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The Business Case for Information Strategy and Architecture

JKevinParker

Information Management is a meta discipline that combines strategy, architecture, technology, and governance to get the right information to the right people at the right times to do the right things in support of an organization’s mission, vision, and values. If this helps you, please like, comment, and share!

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Information Governance Expert Roundtable

JKevinParker

I was one of four experts interviewed by RecordLion for a virtual roundtable of Information Governance experts. Here's a sample: Question: "How do you define information governance?". My answer: First, it is important to start with Information Strategy followed by Information Architecture.

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Digitizing the credit management journey

CGI

Collections undertaken without data driven insights or proven treatment strategies are apt to produce suboptimal results and antagonize otherwise valuable customers in the process. So why isn’t every financial institution pursuing the strategy to become digital? . Achieving true digital transformation.

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Digital Transformation In Action: 21 Things You Need to Know

JKevinParker

RULE #15 – A UNIFIED INFORMATION STRATEGY IS NOT A LUXURY. Kevin Parker, NEOSTEK: "Develop and mature your information strategy to include all data, documents, content, knowledge, and records from every major process regardless of format or technology. These provide real progress measurement." Make it agile and govern it.

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Plan a Successful Information Management Solution Implementation

JKevinParker

In my recent Pulse article on information management and technology , I state: The solution to your business information problems are things technology vendors cannot sell you in a box or digital download. This presentation should help you: Plan your enterprise information strategy, architecture, and governance.