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6 ecommerce trends to watch

IBM Big Data Hub

As the ecommerce market grows exponentially, six trends projected to heavily impact the global market are artificial intelligence (AI), augmented reality, live commerce, online-to-offline ecommerce, social commerce and voice assistants. The ecosystem has become more complex as business models advance and new ecommerce trends appear.

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Unlocking value: Top digital transformation trends

IBM Big Data Hub

While digital transformation has been a trend for some years, emerging technologies have made this movement even more important. They face an ever-increasing cadre of startups and established organizations, all of whom are also trying to keep up to date on digital transformation trends to achieve a competitive edge.

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7 customer experience trends in 2024

IBM Big Data Hub

Here are seven customer experience trends that can help business leaders elevate their companies and improve their CX strategies. Get the ‘AI for Customer Service’ guidebook Trend 1: Sustainability for customer satisfaction A new generation of consumers creates a need for new approaches to customer relationships.

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Sustainability trends: 5 issues to watch in 2024

IBM Big Data Hub

2 For example, some are turning to software solutions that can more easily capture, manage and report ESG data. The IBM Envizi ESG Suite , for example, can collect hundreds of data types efficiently, analyze data across silos and deliver audit-ready reports easily—a process that would otherwise be labor and cost intensive.

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Customer service trends winning organizations need to follow

IBM Big Data Hub

Paying attention to the latest customer service trends ensures that an organization is prepared to meet changing customer expectations. Seven new customer service trends that organizations must prioritize Great customer service requires organizations to meet customer needs and expectations wherever they occur.

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Top financial services trends of 2024

IBM Big Data Hub

While high interest rates and inflation concerns are carrying over into the new year, financial services trends signal to prepare for major changes in real-time by staying up-to-date on all financial services-related matters, including in banking and capital markets sectors. One example of this is in insurance.

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Six eDiscovery Trends for 2024

eDiscovery Daily

We’ve captured the top trends for the year based on the conversations we’ve had in recent months with customers and industry experts. The General Data Protection Regulation (GDPR) is an early example of this. Conversations no longer stay within one platform: they can meander from email to text messages to Teams, for example.