Sat.Jan 26, 2013 - Fri.Feb 01, 2013

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Self-service checkouts - love them or hate them, its all about the customer

ChiefTech

Self-service checkouts in supermarkets and other retails shop fronts are fascinating on so many levels - from their design to the ethical dilemma of replacing people with machines. Writing recently recently in Computerworld, Patrick Thibodeau reports that while some retailers in the US are installing more self-service technology, others are now removing them.

Retail 74
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Clash of the titans

Collaboration 2.0

'The future direction of technology needs rests more and more with clients and their ad agencies of record. A showdown is looming between the giant hi tech and and advertising industries.

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Jon Leibowitz to Step Down as FTC Chairman

Hunton Privacy

On February 1, 2013, the Federal Trade Commission announced that Chairman Jon Leibowitz will step down from his role on February 15, 2013. Leibowitz, who has been with the Commission since 2004 and was appointed Chairman in 2009, leaves the agency with a much more aggressive privacy agenda than the one he inherited, having helped to shape “groundbreaking work on consumer protection and competition issues.

Privacy 40
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Do your customer calls all look the same? They shouldn’t.

Dark Reading

Without the ability to verify the Caller ID or ANI, all customer calls can look the same to call center agents. This a risky proposition for any financial institution that handles thousands of customer calls each day. In other words, if all calls appear the same there’s no way to answer some of the key questions all banks should know about customer calls, such as: Which calls are trustworthy?

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Agile intranet strategies

ChiefTech

I co-wrote this piece for Image & Data Magazine in 2004 (PDF), but its still relevant to the question posted by Andrew Wright on LinkedIn : How should great intranets be developed? As a project or as a series of rapid incremental improvements? Or both? (For more see his blog post ). Our recommendation back in 2004 was that we should stop searching for intranet perfection, instead work in a way that is more 'agile': Flexibility and the ability to prioritise are key to success.

IT 62

More Trending

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FTC Issues Staff Report on Mobile Privacy Disclosures and Announces Settlement with Social Networking Service for Mobile App Privacy Violations

Hunton Privacy

On February 1, 2013, the Federal Trade Commission issued a new report entitled Mobile Privacy Disclosures: Building Trust Through Transparency. The report makes recommendations “for the major participants in the mobile ecosystem as they work to improve mobile privacy disclosures,” offering specific recommendations for mobile platforms, app developers, advertising networks and other third parties operating in this space.

Privacy 40
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CurateGear 2013

Preservica

We recently attended the CurateGear digital curation symposium at the University of North Carolina at Chapel Hill. In fact, we had two of our top digital preservation experts, Mark Evans and Mike Thuman attend to participate in the lightening talks and break-out sessions. It’s great to support Helen Tibbo and Cal Lee in bringing this community together to look at technology options in various stages.

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IBM Connections 4.5 coming in March 2013

ChiefTech

At IBM Connect 2013 (previously known as Lotusphere) this week, they have presented details of the March release of IBM Connections 4.5. Michael Sampson provided some rough but detailed notes about the new features in this release. Scanning the list for the highlights, there is a good spread of user interface, mobile app and back-end improvements. End-users in particular will welcome the new @ mentions and the ability to like within the main activity stream.

IT 52
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It’s Time To Call Out Fraud In The Adtech Ecosystem

John Battelle's Searchblog

The post It’s Time To Call Out Fraud In The Adtech Ecosystem appeared first on John Battelle's Search Blog. A confusing landscape = ripe opportunities for fraud. As part of research I’m doing both for the book and for my upcoming conference (the CM Summit, more on that soon), I’ve been in pretty extensive conversations lately with dozens of key players in the advertising technology industry.

Marketing 112
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How and Why Should You Be Tracking Geopolitical Risk?

Geopolitical risk is now at the top of the agenda for CEOs. But tracking it can be difficult. The world is more interconnected than ever, whether in terms of economics and supply chains or technology and communication. Geopolitically, however, it is becoming increasingly fragmented – threatening the operations, financial well-being, and security of globally connected companies.

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UK ICO Publishes Further Views on the European Commission’s Revised Data Protection Framework

Hunton Privacy

Following up on the UK Information Commissioner’s Office’s (“ICO’s”) positive reaction to the European Commission’s proposed General Data Protection Regulation (the “Proposed Regulation”), the ICO has now published additional thoughts on the European Commission’s proposed revised data protection framework , reacting to the recent draft report prepared by the rapporteur to the EU Parliament’s Committee on Civil Liberties, Justice and Home Affairs, Jan Philipp Albrecht.

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Don't crowdsource the Style Manual for government, create a new Gov 2.0 platform

ChiefTech

I guess this is what I was getting at this other day: I was please earlier this week to see that the Australian Government was going to be going to market to update the Style Manual… … I believe it is time for a rethink of how the Style Manual is constructed, managed and distributed, matching the modern technologies we now have. Here's my proposal. Let's crowdsource the Style Manual.

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Article 29 Working Party Opines on Need for Implementing Acts in Proposed Regulation

Hunton Privacy

On January 22, 2013, the Article 29 Working Party released Opinion 01/2013 (the “Opinion”) on the implementing acts contained in the European Commission’s proposed General Data Protection Regulation (the “Proposed Regulation”). As previously reported , the Working Party has already adopted two Opinions on the Proposed Regulation (Opinion 01/2012 and Opinion 08/2012).

IT 40
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FTC Settles Alleged Breach of Consumers’ Personal Information

Hunton Privacy

On January 28, 2013, the Federal Trade Commission announced a proposed settlement agreement with CBR Systems, Inc. (“CBR”), an operator of a cord blood bank, which collects personal information about consumers and physicians through its websites and in connection with the provision of its services, including names, addresses, dates of birth, Social Security numbers, credit card numbers and health information.

Privacy 40
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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Hunton & Williams Hosts Data Protection Law and Practice Book Launch

Hunton Privacy

On January 28, 2013, European Data Privacy Day, the London office of Hunton & Williams hosted the launch of senior attorney Rosemary Jay’s fourth edition book, Data Protection Law & Practice , by publisher Sweet & Maxwell. Speaking about the event, Rosemary noted the major changes since the first Data Protection Act was passed in the UK in 1984 and how far we have come, not only in terms of legislation and regulation, but also awareness and understanding.

Privacy 40
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European Data Privacy Day Expert Panel Provides 30-Year Retrospective on UK Data Protection

Hunton Privacy

On January 28, 2013, the London office of Hunton & Williams marked European Data Privacy Day with the launch of the fourth edition of Data Protection Law & Practice , written by Senior Attorney Rosemary Jay. A panel comprised of the current UK Information Commissioner, Christopher Graham; his three predecessors, Eric Howe CBE, Elizabeth France CBE and Richard Thomas CBE; and the UK Minister of State for Justice, Lord McNally, spoke at the event and provided a retrospective on data protec

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UK Government Concerned About European Data Protection Reform Proposals

Hunton Privacy

On January 11, 2013, the UK Government published its response (the “Response”) to the UK Justice Select Committee’s opinion on the European Commission’s proposed revised data protection framework. The Response highlights a number of concerns expressed by the UK Government regarding the Commission’s legislative proposals. Choice of Instrument for the General Data Protection Regulation.