ChiefTech

SEPTEMBER 18, 2008

I started writing this article with an emphasis on the financial domain. I then realized that I would like to broaden the focus because my findings are also applicable to a general domain like email account registrations, for example. In this article, I would like to take a simple example of how users register for an email account online. For a first timer, is the transition from a real world of letter writing to the online medium easy?

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IT Marketing Mining Security 83

Collaboration 2.0

SEPTEMBER 16, 2008

In another sign of the continuing maturity of Enterprise 2.0 technologies, open source social enterprise collaboration vendor MindTouch and open source data integration framework company SnapLogic announce a new partnership today. SnapLogic have a terrific reputation in the open source data integration world, linking (with ‘pipelines‘) the RESTful foundational building blocks that enable enterprise scale [.

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Information Matters

SEPTEMBER 17, 2008

If you’re reading this blog, odds are that you’re already somewhat familiar with LinkedIn and other social networking sites. But what I constantly get asked, even from people who have been participating in these sites for a while, is, “How do I use these to generate real business?&#. It’s easy enough to set up a profile, make a few connections, join a couple of groups, etc. — the basic mechanics.

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IT 40

ChiefTech

SEPTEMBER 4, 2008

User Experience (UX) Week was held in San Francisco, CA from August 12 – 15. Boxes and Arrows, in co-operation with Adaptive Path, interviewed speakers in UX, IA, IxD, and Human Factors. Many thanks to the entire team at Adaptive Path for the opportunity to share these conversations with the communities of practice. Sketches from UX Week. T. Scott Stromberg from 404 User Experience Design and Ty Hatch of Ty Hatch Design captured the UX Week presentations with some quick and brilliant sketc

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Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

IT

ChiefTech

SEPTEMBER 18, 2008

It starts with any number of scenarios: Design and development have taken too long to produce a prototype, you need to release in three weeks, and you suspect there may be design flaws. You are trying to incorporate usability testing into an Agile development process. Or maybe you simply want to pare down your process to make it shorter and less expensive.

Sales 67

Sales Access IT 67

Collaboration 2.0

SEPTEMBER 8, 2008

ZDNet All of ZDNet Reviews Whitepapers Downloads Home News & Blogs Reviews Downloads White Papers Log Out | Manage | Log In | Join | Site Assistance | Follow via Twitter Facebook Email US Edition ZDNet is available in the following editions: Australia Asia China France Germany United Kingdom Companies Hardware Software Mobile Security Research Special Coverage Amazon Apple AT&T Cisco Dell EMC Google Hewlett-Packard IBM Intel Microsoft Oracle Research in Motion SAP Verizon Data center Green T

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Cloud Paper Records Management IT 46

ChiefTech

SEPTEMBER 12, 2008

Even if you’re trying to find one, the connections among Elliott Malkin ’s body of work are hard to see. Part family history, part science project, part home-movie, his projects span genres that, initially, seem incidental. Yet many of his web-based projects—whether they investigate “butterfly vision&# or install digital graffiti throughout lower Manhattan—are connected in one simple way: they all explore unofficial signals in public space.

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Archiving Communications IT Government 45

ChiefTech

SEPTEMBER 29, 2008

Brian Bailey and I had coffee with Headshift’s Anne Bartlett Bragg a few weeks ago and we discussed a range of topics around social media and beyond. Actually, we had so much fun chatting with Anne that we completely forgot the time and cafe almost kicked us out for over staying our welcome ;-) Anyway, I noticed that TechNation Australia interviewed Anne recently and one of the questions asked and Anne’s reply was: How does the social media/web 2.0 scene in Australia compare to that of the U

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ChiefTech

SEPTEMBER 15, 2008

Talking of Key Forums , it reminded me that I had a list of rules that Paul McDonald from Gilbert + Tobin put forward for discussion in his presentation at Enterprise 2.0 - I thought it worth republishing them here to give you something to think about: Don't forget the user! You are building it for them, so always keep them in mind. Content rules: should there be any?

IT 43

IT 43

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Risk

Collaboration 2.0

SEPTEMBER 22, 2008

Although Oracle’s Beehive (the successor to ‘Oracle Collaboration Suite‘ launched on May the 8th of this year it officially launched at Oracle OpenWorld today. At a price of $120 per user seat this is not a system for most small or medium sized businesses but rather a secure solution that can be integrated with [.

Security 41

Security IT 41

Collaboration 2.0

SEPTEMBER 10, 2008

ZDNet All of ZDNet Reviews Whitepapers Downloads Home News & Blogs Reviews Downloads White Papers Log Out | Manage | Log In | Join | Site Assistance | Follow via Twitter Facebook Email US Edition ZDNet is available in the following editions: Australia Asia China France Germany United Kingdom Companies Hardware Software Mobile Security Research Special Coverage Amazon Apple AT&T Cisco Dell EMC Google Hewlett-Packard IBM Intel Microsoft Oracle Research in Motion SAP Verizon Data center Green T

Communications 41

Communications Paper Archiving e-Delivery 41

ChiefTech

SEPTEMBER 30, 2008

After commenting on ThoughtFarmer’s post about being a hybrid wiki/intranet CMS , I started reading about Socialtext latest version 3 release. It has some interesting new hybrid features, which are demonstrated in this short video: One of the new features is the “ Customizable home pages that let each person decide where to focus their attention ”.

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CMS IT 40

ChiefTech

SEPTEMBER 29, 2008

I’m currently working on a new article for Image & Data Magazine about Enterprise RSS and I also have in mind, based on popular demand , the idea of running another short workshop at IPP Consulting on this topic. One idea I have in my head at the moment is to describe a simple model for understanding how and where Enterprise RSS can add value… that is, the Enterprise RSS Value Chain.

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Security

Collaboration 2.0

SEPTEMBER 26, 2008

Jennifer Leggio asked the question ‘Did Oracle burst the enterprise 2.0 startup bubble?’ in her post here on ZDNet this week. I think Jennifer is absolutely right that inevitably many of the ‘enterprise 2.0′ experiments will burn off as they attempt to enter the real world business atmosphere, and that some are plain embarrassing in their [.

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ChiefTech

SEPTEMBER 25, 2008

I have a couple of new articles available for download… Patrolling the Web 2.0 borderline (PDF, 180KB) “ So is the read/write web a friend or foe to information management? James Dellow looks at the implications for corporate IS. ” Originally published in the July/August 2008 edition of Image & Data Manager (IDM) magazine. Success Factors for Selecting and Implementing Enterprise Portals (PDF, 192KB) “ Despite the potential benefits, many enterprise portal projects have been plagued

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ChiefTech

SEPTEMBER 25, 2008

One more thought … if SharePoint looks like the easy option, but in reality it needs to be managed and configured well is it really such as easy option? Actually, maybe the question is who exactly is SharePoint the easy option for? Holding that thought, lets also not forget that SharePoint isn’t the only portal platform out there (yes, its a portal – even if we try to treat it purely as an intranet publishing, records management or collaboration platform [delete as appropriate]).

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ChiefTech

SEPTEMBER 25, 2008

Having dropped off it entirely at one stage, these days I’m only an occasional lurker on the ACT-KM mailing list. Probably because I have SharePoint on the mind right now , this gem of a reply from Mike Gardner , who is part of the CIO Knowledge Management team at EDS , caught me attention – here is the core of what he said: “ SharePoint can be used as an information management repository for the corporation and then this can be supported by using it as a collaboration environment as well

Metadata 40

Metadata IT 40

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IT

ChiefTech

SEPTEMBER 24, 2008

Michael Sampson has been reporting from KMWorld 2008 this week, however Eric Mack recorded Michael’s conclusions from his own presentation about Microsoft SharePoint as a collaboration tool: “ 1. SharePoint is not a mature collaboration platform 2. Mitigations (technology and human factors) will be required to achieve the full promise of SharePoint 3.

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IT 40

Collaboration 2.0

SEPTEMBER 23, 2008

A couple of thoughts on the large scale Oracle OpenWorld Conference, which has a downtown San Francisco street closed, over 40,000 people in attendance and 1,700+ sessions. The logistics of catering to this number of people is huge, and so is the associated airlift. I wrote about the blurring of lines between ‘live’ conferences and the online [.

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ChiefTech

SEPTEMBER 23, 2008

The NSW Attorney General reports that the use of videoconferencing in the NSW justice system is increasing and saved an estimated $6.5 million in remote witness and prisoner transportation costs during the last financial year. Bearing in mind that in this example videoconferencing is being used in a specific context for specific purposes, I think generally speaking this reflects that collaboration and communication technologies like this can have the most impact when they become routine, rather

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Communications 40

Collaboration 2.0

SEPTEMBER 22, 2008

One of the amazing things about the age we live in is the speed at which information propagates, whether correct or not. Matthew Brown of Forrester Research touched on this recently on September 11th (an infamous date of course, which seven years ago had everyone clamoring for information to find out what had really happened). Matthew [.

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Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience

Collaboration 2.0

SEPTEMBER 22, 2008

Since Dr Sukh Grewal was kind enough to speak at the Office 2.0 conference earlier this month there has been much discussion of the mature large scale GE collaboration environment ‘supportcentral‘ I follow GE closely: as an enterprise collaboration consultant any information they share with me is valuable to help me better advise my clients to [.

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ChiefTech

SEPTEMBER 18, 2008

We had a great morning yesterday with our mini KM Bootcamp , held at IPP Consulting ’s new offices at 50 Pitt Street in Sydney. This event attracted the interest from people in the professional services, education, government and health sectors – I even had to turn a few people away as we had reached our room capacity! I was too busy talking to take notes, so Brian Bailey recorded a few key observations from our discussions (in no particular order) yesterday: Don’t get caught up trying to

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Education Government IT 40

ChiefTech

SEPTEMBER 17, 2008

Later this morning we are running our mini KM Bootcamp and I'm sure this issue will come up for discussion - in a survey completed by Randstad in US late last year they found that: " although boomers have a lot of knowledge and experience to share with Gen Y workers, 51 percent of them and 66 percent of matures reported little or no interaction with their Gen Y colleagues.

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ChiefTech

SEPTEMBER 16, 2008

Patrick Walsh describes his idea for intranet content value analysis : " it should be possible to benchmark sites and parts of sites against each other by using the same heuristics and, if done periodically, to chart improvement trends in the value a site offers its users. Hopefully this approach will provide intranet managers with a tool that allows them to assess content in a structured way, produce a number that will accurately reflect the state of the content within the site evaluated a

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Information architecture Government IT 40

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Analytics

Information Matters

SEPTEMBER 15, 2008

On Friday I gave a talk at an ARLIS workshop at the Chelsea College of Art. They had asked me to speak about Web 2.0 and give an overview of where we, in terms of the information profession, currently are and where we might be going. You can download the slides in PDF format HERE (1.3 MBytes) or view them on slideshare below. Without my commentary some of the slides are rather abstract but there are some facts and figures on some of them.

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Collaboration 2.0

SEPTEMBER 14, 2008

The continued aftershocks from the financial liquidity crisis which started in August 2007 continue to be felt this weekend, with venerable institution Lehman Brothers descending into insolvency, Merrill Lynch being absorbed into Bank of America and AIG seeking to raise cash. This is clearly a very bad economic situation and will continue to have a [.

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ChiefTech

SEPTEMBER 15, 2008

I received a hard copy brochure for Key Forum 's Intranet 2.0 conference in the mail today, which is taking place on 29th October in Sydney, so I thought that was a good prompt to blog about it. This year they are covering: Web 2.0: The innovation engine behind intranet productivity Intranet 2.0: The software practicalities Assessing whether intranet 2.0 can benefit the organisation Enhancing employee performance with real time content and personalisation Enterprise Facebook: Social networking f

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