What are the ITIL 4 Management Practices?
IT Governance
SEPTEMBER 8, 2022
ITIL ® 4 contains 34 management practices to help organisations provide effective service delivery across the value chain. While previous versions of ITIL focused on IT services, ITIL 4 expands its management practices to also include culture, technology and data management. This reflects an overall change in ITIL 4, away from process-dominant thinking and towards a diverse and dynamic way of operating.
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