The customer experience is now digital
OpenText Information Management
AUGUST 4, 2020
Customer experience has increasingly been focused on digital for several years, but the events of 2020 have drastically accelerated that change. In recent months, a ‘perfect storm’ of new technology, increased connectivity, new ways of working and social isolation have brought digital engagement to the forefront of customer experience. Today, digital engagement has become the … The post The customer experience is now digital appeared first on OpenText Blogs.