Information Governance Perspectives

MAY 10, 2020

In May of 2020 I was honored to speak at the MERv conference with John Frost of Box on the topic of Using Information Governance with a Privacy Compliance Plan as the Fulcrum for Data Privacy and Continuous Compliance. Privacy makes data governance ethical and tangible, and compliance leaders understand that.

Compliance 52

Compliance Information governance Privacy Data Privacy 52

AIIM

APRIL 1, 2019

At the heart of this Transformation journey is the drive toward 1) understanding, anticipating, and redefining internal and external customer experiences. This primary driver depends on other key transformative aspirations such as 2) business agility/innovation, 3) operational excellence, and 4) automated compliance/governance.

Digital transformation 164

Digital transformation Content services Customer Experience Records Management 164

AIIM

APRIL 19, 2022

Organizations around the world have embraced the cloud as a way to fundamentally improve the performance of the business and dramatically improve customer experience. How do you use content services in the cloud to improve customer experience, accelerate cycle times, and reduce costs? Content Services in the Cloud.

Content services 174

Content services Cloud Customer Experience Compliance 174

AIIM

APRIL 21, 2023

The AIIM 2023 State of Intelligent Information Management Industry report provides an overview of how organizations leverage IIM to drive digital transformation, improve customer experience, and enhance operational efficiency. 79% of survey respondents see information management becoming more important over the next two years.

Digital transformation 104

Digital transformation Artificial Intelligence Customer Experience Records Management 104

Thales Cloud Protection & Licensing

MARCH 14, 2023

They also demand exemplary customer experience, and most are not shy about taking their business elsewhere if their expectations go unmet. In a saturated market, businesses must work hard to find the sweet spot, balancing customer experience, cyber security, and compliance. How can retailers rise to meet these demands?

Privacy 71

Privacy Retail Customer Experience B2C 71

AIIM

MARCH 11, 2019

At the heart of this transformation journey is the need to understand, anticipate and redefine internal and external customer experiences. This transformation depends on other important aspirations: business agility and innovation, operational excellence and automated compliance and information governance.

Digital transformation 120

Digital transformation ECM Customer Experience Content services 120

AIIM

FEBRUARY 22, 2018

AIIM believes that digital preservation needs to be viewed through the prism of a set of Intelligent Information Management capabilities that are integral to delivering upon the Digital Transformation challenge of understanding, anticipating, and redefining internal and external customer experiences.

Digital preservation 93

Digital preservation Insurance Financial Services Digital transformation 93

IG Guru

JANUARY 11, 2019

AIIM is proud to announce, Customer Experience Futurist and Author, Blake Morgan as the first keynote confirmed for The AIIM Conference 2019. The customer of the future is already here. Customers today don’t only expect personalized, zero friction, seamless customer experiences — they demand it.

Customer Experience 40

Customer Experience IT Information governance Government 40

AIIM

MARCH 27, 2018

Traditional information governance and records management folks from the content world that focus on “documents” need to get familiar quickly with concepts from the data side of the house, because that is going to be the dominant framework as we move into the era of AI and machine learning. Modernizing the information toolkit.

Analytics 89

Analytics ECM Digital transformation Government 89

Everteam

MAY 6, 2019

Everteam, being an expert, for more than 25 years in the field of the digital transformation and information governance, developed everteam.iNSight. Everteam.iNSight helps improve the speed and efficiency of the production process which will automatically improve the brand image and provide a positive and enhanced customer experience.

Big data 75

Big data Artificial Intelligence Analytics Digital transformation 75

Everteam

MAY 22, 2019

Everteam, being an expert, for more than 25 years in the field of the digital transformation and information governance, developed everteam.iNSight. Everteam.iNSight helps improve the speed and efficiency of the production process which will automatically improve the brand image and provide a positive and enhanced customer experience.

Big data 74

Big data Artificial Intelligence Analytics Digital transformation 74

Info Source

JANUARY 16, 2019

To remain competitive in a continually changing business environment, enterprises must continue to evolve and create compelling digital customer experiences. Customers today are digitally sophisticated. They expect efficient operations and want secure access to their information from anywhere on any device.

Digital transformation 40

Digital transformation Cloud Artificial Intelligence Customer Experience 40

Everteam

SEPTEMBER 4, 2019

Aiming to enhance customer experience and consistently deliver on requests and deadlines, they’re going digital to improve connectivity, engagement, and efficiency. To redress these issues, leadership must approach “going digital” in conjunction with information governance solutions.

Digital transformation 40

Digital transformation Information governance Customer Experience Cloud 40

AIIM

MARCH 12, 2018

5 Reasons Building Information Modelling (BIM) is Important. 6 Tips on Asset Lifecycle Information Management. 4 Steps to Leverage What You Already Have and Know to Improve Customer Experiences. 5 Faces of Information Chaos. 6 Things You Need to Know About Emerging Markets and Information Management.

ECM 90

ECM Digital transformation Digital preservation Content services 90

Information Governance Perspectives

MARCH 20, 2020

of private data sets requires thoughtful and strict data governance to sustain disruption. How do meet that high bar and also provide a seamless customer experience? Most breaches obviously originate with end-users, but the protection, encryption, anonymization, etc. That’s a work in progress.

Government 40

Government Privacy Compliance Digital transformation 40

ARMA International

SEPTEMBER 13, 2021

Digital Experience Platforms (DXP). A good digital experience can underpin a good customer experience. DXP is about delivering better digital experiences that engage customers so they can find the products and services they require. Glossary of Records Management and Information Governance Terms, 5th ed.,

Digital transformation 59

Digital transformation Blockchain IT Computer and Electronics 59

ARMA International

SEPTEMBER 22, 2021

Information Governance (IG). It is acknowledged that IG “helps organizations achieve business objectives, facilitates compliance with external requirements, and minimizes risk posed by sub-standard information handling practices” (ARMA 2016, p 28). Customer Experience (CX). The Official CIP Study Guide , AIIM.

Digital transformation 52

Digital transformation Content services IT e-Discovery 52

Information Governance Perspectives

JULY 23, 2020

And before the customer experience which is also important, but useless unless you can ensure privacy. And they could be in exotic countries and beyond the jurisdiction of your local authority if they even have the will to assist you. So security is up to you, plain and simple.

Cybersecurity 52

Cybersecurity Passwords Risk IT 52

ARMA International

NOVEMBER 7, 2019

There are several other drivers that can help make the business case for RIM in financial services, such as business needs, industry standards and best practices, business continuity, corporate legacy, litigation risk, information overload and inefficiencies, lacking or ineffective RIM practices, and information security breaches.

Financial Services 52

Financial Services Communications Compliance Risk 52

AIIM

DECEMBER 18, 2017

AIIM believes that digital preservation needs to be viewed through the prism of a set of Intelligent Information Management capabilities that are integral to delivering upon the Digital Transformation challenge of understanding, anticipating, and redefining internal and external customer experiences.

Digital preservation 89

Digital preservation Digital transformation Customer Experience Risk 89

eDiscovery Daily

OCTOBER 21, 2019

Speakers Include: Constantine Pappas – Senior Manager, Relativity Solutions, Relativity; Karen Wagshul – eDiscovery Counsel, Allstate; Kimberly Quan – Lead, eDiscovery & Information Governance, Juniper Networks; Beth Solomon – Director & Senior Counsel, Payments, Discover Financial Services.

e-Discovery 45

e-Discovery e-Delivery GDPR Education 45

Collibra

APRIL 12, 2022

The platform tightly integrates data governance, catalog, lineage, and workflows to support privacy use cases from inventorying sensitive data to governing data for data subject requests. . PwC’s Info Governance & Privacy team. PwC’s Information Governance & Privacy team helps clients better unlock the value of data.

Data Privacy 52

Data Privacy Privacy Government Compliance 52

ARMA International

SEPTEMBER 27, 2021

Customer Experience Risks. Part 2 discussed customer experience (CX) as a CSF for DT. This means engaging customers and turning them into repeat customers. Information Governance Body of Knowledge (iGBoK), 1st ed., This confusion can increase the risk of failure of the DT initiative.

Digital transformation 54

Digital transformation Risk IT Computer and Electronics 54