From channel to customer: How an omni-channel experience is the key to the retail industry’s success
CGI
DECEMBER 20, 2018
From channel to customer: How an omni-channel experience is the key to the retail industry’s success. Is the hype around the retail store being dead simply that, hype? Retailers are making a decided shift in focus from channel to customer , led by the growing demand for seamless and personalised customer experiences.
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