How (not) to schedule electronic messages: a case study/cautionary tale

The Schedule

This is a case where “better to ask forgiveness than permission” definitely does not apply. Welcome to RIM Month! I have been promising/threatening my fellow Steering Committee members to write this post for a while now.

Case study: The Hub by SAS

ChiefTech

In a case study they explain that SAS had a number of requirements, including: "All communications would have to be maintained behind the firewall (for security reasons) while seamlessly integrating with other internal business systems such as SharePoint.".

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eRecords 2018: “A Case Study in Data Mapping – Are You Ready for a New Norm?”

The Texas Record

In addition to the benefits Mr. Kiker provided, data mapping improves communication and data sharing within a local government office/state agency and promotes greater efficiency within your business operations.

Google Apps-based intranet: Ahold case study

ChiefTech

Since then I've shared some interesting case studies about companies using Salesforce Chatter and Microsoft Yammer. Thanks to Entopic, I can now point you to a case study presented by James Nunn at their Congress Intranet 2013 conference about Ahold. But again as other case studies have shown, this hasn't stopped Ahold from getting on with the job of using the Google stack to run its intranet.

Disrupting Call Center Fraud With Voice Biometrics

Data Breach Today

Nuance Communications and Royal Bank of Scotland Share a Case Study Jason Costain of the Royal Bank of Scotland and Brett Beranek of Nuance Communications share a real world example of mitigating fraud with voice biometrics in a call center

New choices, new directions: Piloting the 2018 Mexican Government Web Archive

Archive-It

Because of the nature of this project as a pilot and its limited size and scope, it has been challenging to communicate these restraints to project stakeholders, especially to the advisory committee and other colleagues wanting to contribute selection ideas to the project. Case Studies

Comics for Consumer Communication

ChiefTech

The rising popularity of the comic as an internal communication device for designers has increased our ability to engage our stakeholders as we build interfaces. In situations where traditional printed matter is a barrier, graphical methods can be used very effectively to communicate with audiences. In some cases, the comic book format has been used as a way to help people get access to critical legal help.

“Make It Weird”: Building a collaborative public library web archive in an arts & counterculture community

Archive-It

This helped to broaden the number of librarians familiar with the Archive-It software in general, but also got the wheels turning amongst our reference and circulation staffs–our front lines of communication with the public–in particular. by Dylan Gaffney, Forbes Library.

Archiving the Web @EBRPL: Creating and following a web collecting policy in a public library

Archive-It

The Section 108 Study Group recommends collectors give content creators the right to opt out of having their content collected or made publically available. Archiving Spontaneous Events Case Studies Community WebsBy Emily Ward, Digital Archivist, East Baton Rouge Parish Library.

A massive accounting hack kept clients offline and in the dark

Information Management Resources

Last week, a cyberattack took down software provider Wolters Klumer NV and presented a case study in how not to communicate with customers over a hack.

Poster boy for Information Governance

InfoGovNuggets

Years ago, while teaching a course to MBA students at Rice University, I used the Target credit card breach as a case study. Certainly an argument for an Information Governance case study of just the Clinton email investigation and its aftermath. It touched a lot of bases. Now we have a better one.

Identifying People by Metadata

Schneier on Security

Abstract: Metadata are associated to most of the information we produce in our daily interactions and communication in the digital world.

e-Records 2019 Call for Presentations

The Texas Record

The one-day conference gathers records management and information technology staff from the state and local level together to learn from each other by sharing case studies, solutions, best practices, challenges, and lessons learned.

Essential guidance to prevent business continuity disasters

IT Governance

Examples of business continuity disasters include: Fuel crisis; Communications failure; Industrial action; and. Learn how you can avoid making similar mistakes, reduce risks and enable faster recovery when things do go wrong with In Hindsight: A compendium of Business Continuity case studies.

Analyzing AZORult malware using NSA Ghidra suite

Security Affairs

Cybaze-Yoroi ZLAB malware researchers decided to use the NSA Ghidra suite in a real case study, the analysis of the AZORult malware. Figure 2: Communication of the malware with the C2. Figure 7: Communication routine with the C2 and hardcoded address.

MITRE evaluates Enterprise security products using the ATT&CK Framework

Security Affairs

In the first phase, MITRE offered the possibility to evaluate the service and its efficiency on a case study on APT3/Gothic Panda cyber espionage group. During the evaluation, MITRE and the vendor are in open communication.”

How to become an ISO 27001 lead implementer

IT Governance

You’ll be given a combination of theoretical study and hands-on work, including group discussions, practical exercises and case studies. If you have some knowledge of ISO 27001 and want to further your career, you should consider becoming an ISO 27001 lead implementer.

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Q&A: The troubling implications of normalizing encryption backdoors — for government use

The Last Watchdog

Machine to machine connection and communication needs to be authenticated to access systems, so this technology is where the rubber meets the road, with respect to this debate. In this case it’s an encryption key. Venafi: Cambridge Analytica is just an amazing case study of what can happen when machines can actually pull all this information together, and the massive power of that.

SonyATV Music Publishing Selects Square 9® Softworks as Enterprise Content Management Partner

Document Imaging Report

Square 9 is proud to provide SonyATV with proven enterprise-level document management solutions that have enabled everyday business operations to be completed effectively, accurately, and with less strain on staff,” said Lauren Ford, Corporate Communications Manager of Square 9 Marketing.

DriveTime Automotive Group Selects Square 9® Softworks as Exclusive Enterprise Content Management Partner

Document Imaging Report

Square 9 is proud to provide DriveTime with proven enterprise-level document management solutions that have enabled everyday business operations to be completed effectively, accurately, and with less strain on staff,” said Lauren Ford, Corporate Communications Manager of Square 9 Marketing. “As To learn more about DriveTime’s implementation of Square 9’s solutions, visit www.square-9.com/case-studies/globalsearch-auto-loans/. NEW HAVEN, CONN.,

Innovation in service delivery - PatchworkHQ pilot in Victoria

ChiefTech

When I joined Ripple Effect Group in 2009 (then known as Headshift), one of the company's case studies that immediately resonated with me was Patient Opinion. There was nothing like it in Australia and if you've been following me for a while, you'll know I've often featured it as a case study of what we can do when we think beyond getting government agencies on to Facebook and Twitter.

4 ways ISO 27001 can enhance your business

IT Governance

Assigning and communicating roles and responsibilities is important, because that’s how employees in the company will know what is expected of them, what their impact is on information security and how they can contribute.

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How to Unite B2B PR and Content Marketing for Powerful Results

OpenText Information Management

Crisis communications. Corporate communications. As propsects move down your funnel, content may include later-stage content such as case studie and webinars. Case studies.

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Major Telecom Provider Boosts Productivity by 400% with Kofax Kapow Robotic Process Automation Software

Document Imaging Report

Kapow robots interact seamlessly across desktop software, traditional enterprise and browser-based systems, and web sites, automating processes, aggregating data, transforming it into actionable information, triggering responses, and communicating with other applications. For more information: Global Telecommunications Provider Switches to a Faster, More Efficient Approach to Invoicing case study.

CM Summit NYC in June: Agenda Is Live

John Battelle's Searchblog

I'm excited about of the mix of one-on-one interviews, hand-picked case studies, and focused discussions with leaders from major brand advertisers, agencies, and digital media companies. I'm pleased to announce the agenda of our 5th CM Summit: Marketing in Real Time.

Virgin America and the New Intranet

ChiefTech

I think this can create a misconception that ESNs are simply about employee engagement (as some of the early case studies suggested) or worse just for sharing jokes (a situation one law firm told me that this was all that their microblogging platform was used for).

Creating and nourishing a DevOps culture: key takeaways for agencies

CGI

Trust all levels of the organization and ensure open communication so that everyone is heard. Showcase case studies, especially local or homegrown examples, sharing successes and failures alike. Creating and nourishing a DevOps culture: key takeaways for agencies. ravi.kumarv@cgi.com. Tue, 10/16/2018 - 09:15. Federal agencies are dealing with a lot of change right now.

Best value procurement recognizes vendors as experts

CGI

As the failure of large information and communications technology (ICT) projects has become a matter of public discussion in several countries, the Best Value Procurement (BVP) approach is gaining rapid ground. Best value procurement recognizes vendors as experts. narmada.devarajan.

Infor launches Ming.le - focusing on a social user experience for enterprise systems

ChiefTech

and seeing some solid case studies, its hard to comment on how well this user experience works in practice. But bearing in mind that corporate communications and marketing departments (and to a lesser extent HR) have often been driving the use of enterprise social platforms as employee engagement tools, it will be interesting to watch how well vendors like Infor can address the transformation needed to make purposeful collaboration work

Leonardi & Treem: Understanding the barriers to success and benefits of enterprise social software

ChiefTech

I just discovered some work by Paul Leonardi, a professor of communication at Northwestern University with an appointment at the Kellogg School in the US, who has been researching what he calls ''Enterprise Social Media'' (ESM). Because ESM afford the visibility and persistence of communicative actions, they expand the range of people, networks, and texts from whom people can learn across the organization.

The Power of the Record

Brandeis Records Manager

Each year, we have excellent conferences–ARMA, AIIM, MER–I’ve attended them all multiple times, and they can be counted on for great sessions, engaging vendor floors, insights, leading edge case studies, keynote inspiration, and collegiality. We need to break out of our professional ranks and communicate our message in spaces like KM, libraries, information ethics, and others, as we have done to an extent with info security, legal, and historical archives.

Webinar: Simple Ways to Turn Your Records Liaisons Into Records Ambassadors

The Texas Record

Description: A difficult obstacle to a successful records management program is creating clear channels of communication. This case study shows how the launch, and eventual revamping, of this program has impacted records management across Denton County. In July, some staff were fortunate enough to attend the annual NAGARA Conference in Boise, ID. One of the sessions we attended was a presentation by Holly Dolan, Assistant Manager of Records Management for Denton County.

Establishing Records Management at Brandeis—The First Eighteen Months

Brandeis Records Manager

These ranged from one-on-ones to a surprise fifty-person audience of administrators for an entire school (my meeting invitation indicated eight people attending, and I walked into a function hall—should have cased the joint). In one case, we had an oversized vendor truck get stuck between a building, a ledge, and a tree for about twenty-five minutes. Communication Tools and Policy. George Despres, University Records Manager, Brandeis University.

Yes, I am a broken record at times: Is this really revolutionary?

ChiefTech

see my case study from 2004 ) At Ernst & Young Australia we even supported account teams with a structured process to deploy project databases (called Engagement Team Databases and Pursuit Team Databases , they could be deployed on demand using an automated process) where users could edit each others pages or simply add comments.

The Legal Industry is Getting More Collaborative

Box

Check out one of our case studies. The Legal Industry is Getting More Collaborative. Box_User1. Mon, 02/02/2015 - 13:17.

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The Legal Industry is Getting More Collaborative

Box

Check out one of our case studies. The Legal Industry is Getting More Collaborative. Box_User1. Mon, 02/02/2015 - 13:17.

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Announcing The Fifth Annual CM Summit: Theme and Initial Lineup

John Battelle's Searchblog

What startups are lurking in Silicon Valley’s wings, poised to once again change the game and offer new channels of communication with our customers? Ann Lewnes – SVP of Corporate Marketing and Communications Adobe. ( cross posted from FM blog ).

Welcome to Relativity Fest 2019!: eDiscovery Trends

eDiscovery Daily

Chief legal officers provide a unique perspective, and to analyze that perspective, Relativity and the FTI Technology business unit of FTI Consulting commissioned a study by Ari Kaplan Advisors, surveying general counsel on a wide variety of legal issues affecting business and the legal profession.

Building long-term transformational outsourcing relationships: An insurance success story

CGI

Comprehensive and consistent reporting: Monthly reports on key performance indicators (KPIs), potential bottlenecks and an overall summary of progress, along with end-of-project evaluations to review successes and lessons learned, is a key best practice for high-touch outsourcing and ensured strong transparency, communication and issue resolution in our work with OHRA. Also, I invite you to read our Delta Lloyd case study to learn more. .

Regulatory Update: NAIC Fall 2018 National Meeting

Data Matters

The purpose of the document is to serve as a starting point for future communications from the Life RBC WG to a broader group of state regulators in order to assist state regulators in interpreting the results of year-end 2018 life RBC calculations in light of tax reform. At issue is the applicability of the Supreme Court of Pennsylvania’s decision in the case of Warrantech Consumer Products Services, Inc.

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