6 Best IT Asset Management (ITAM) Software

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IT asset management software helps IT teams track and manage all the assets their company uses in its IT infrastructure.

ITAM tools track hardware and software lifecycles so IT teams know how to best protect and use those assets. ITAM can also play an important role in cybersecurity by discovering and updating assets as part of the vulnerability management and patching process.

Our selections for the best ITAM software help overworked IT teams organize, manage, and protect their business’s important assets:

• Ivanti Neurons: Best for vendor and contract management
• ManageEngine Endpoint Central: Best for overall endpoint management
• Quest KACE: Best for teams with large IoT infrastructures
• SolarWinds Service Desk: Best for large enterprises
• Pulseway: Best for fully remote teams and MSPs
• Track-It! by BMC: Best for smaller teams that need help desk functionality
• Key Features of ITAM Software
• How to Choose the Best ITAM Software for Your Business
• How We Evaluated ITAM Software
• Frequently Asked Questions (FAQs)
• Bottom Line: Empowering IT Teams with ITAM Software

Top ITAM Software Comparison

The following table gives a short overview of our top six software selections, a few key ITAM features, and pricing availability.

	License tracking	Vendor management	Configuration management database (CMDB)	Mobile app functionality	Transparent pricing
Ivanti Neurons	✅	✅	✅	🟥	🟥
ManageEngine Endpoint Central	✅	🟥	✅	✅	✅
Quest KACE	✅	🟥	✅	🟥	🟥
SolarWinds Service Desk	✅	✅	✅	✅	✅
Pulseway	✅	🟥	🟥	✅	✅
Track-It!	✅	🟥	🟥	🟥	🟥

Learn more about IT asset management

Ivanti Neurons

Best for vendor and contract management

Ivanti’s ITAM portfolio includes Ivanti Neurons for Discovery, Neurons for ITAM, and Neurons for Spend Intelligence. Neurons for ITAM includes a product catalog that shows not only purchased assets but also active product orders. Contract management features allow IT teams to view the overall state of their business’s contracts.

With Ivanti, your IT team can manage asset requests like a new employee laptop as well as manage IT contracts. Ivanti offers a mobile app with features like barcode scanning, which helps teams track multiple assets more quickly; however, note that the app has low review scores on both Apple’s App Store and the Google Play store.

Pricing

Ivanti requires potential buyers to submit a quote request to receive pricing information. Buyers receive a discount by choosing annual billing rather than monthly billing.

Features

• Barcode scanning capabilities through the mobile app
• Asset lifecycle tracking, including receipt and disposal records
• Vendor data and performance management
• Charts and graphs that show software inventory and break down top software vendors
• Configuration management database

Pros

• Mobile app available
• Integrates with Ivanti’s IT service management (ITSM) product

Cons

• Lacks transparent pricing
• Mobile app could be better

ManageEngine Endpoint Central

Best for overall endpoint management

Formerly known as Desktop Central, ManageEngine’s unified endpoint management (UEM) solution offers ITAM for IT teams that want to double down on asset security. While the ITAM solution is just one component of Endpoint Central, it makes sense for organizations that want to combine their endpoint solution with software and hardware asset management.

Key features include digital asset tracking and scans, license compliance tracking, and file scanning. ManageEngine scans your business’s network for hardware and software inventory changes to determine if an unauthorized device is on your network.

Pricing

Endpoint Central has four different plans:

• Professional
• Enterprise
• UEM
• Security

Its comprehensive pricing list gives endpoint cost ranges for numbers of endpoints, workstations, servers, and additional technicians. Select the Get Quote button at the bottom of the page to calculate your team’s specific numbers.

Features

• Digital asset tracking and scanning
• Network scans for hardware and software inventory changes
• Hardware warranty management, which includes automated warranty detection
• IT license compliance tracking
• Customizable software and executable blocking
• Configuration management database

Pros

• Transparent pricing
• 30-day free trial
• Option to purchase an endpoint platform that includes ITAM if you want the whole package

Cons

• User reviews are mixed about customer support and usability of the user interface, with some customers having trouble with unhelpful tech support and a clunky UI

Quest KACE

Best for teams with large IoT infrastructures

Offered by Quest, the KACE Systems Management Appliance offers IT asset management along with IoT device management. Because the KACE appliance uses network protocols like SNMP, your IT team can scan not only computers but also network-connected devices like routers and printers. If your business uses a lot of IoT devices, consider KACE.

KACE also specifically integrates with Dell systems, including enterprise technology like servers and storage. For large enterprises with multiple Dell systems, KACE includes that hardware in its asset inventory so teams know when it’s time to phase it out.

Pricing

Quest only provides pricing for KACE once potential buyers request a quote. They can also request a free trial.

Features

• Tracking for devices like networking equipment and printers
• Configuration management database for overall asset and IoT device management
• Inventory software that tracks hardware’s age and compatibility with operating systems
• Integration with Dell products

Pros

• Supports a wide range of operating systems
• Free trial

Cons

• Lacks transparent pricing

SolarWinds Service Desk

Best for large enterprises

SolarWinds Service Desk is an IT service management (ITSM) solution that combines help desk capabilities with IT asset management. Users can monitor the licenses being used in their organization and see when an active license doesn’t match what the business has already purchased. IT teams can also use the configuration management database (CMDB), which shows how the IT infrastructure is affected when configurations are changed.

On the help desk side, users can design a knowledge base for their own employees to resolve IT issues with the help of articles and instructions. There’s also a mobile app for IT teams who need that flexibility. If you’re a large team looking for a combined IT help desk and asset management tool that’s feature-packed, consider SolarWinds.

Pricing

SolarWinds has three Service Desk plans:

• Essentials — $39/month/technician
• Advanced — $79/month/technician
• Premier — $99/month/technician

Features

• Configuration management database
• Automated risk detection and license monitoring for compliance with software licensing
• Employee self-service portal for IT help desk tickets
• Discovery Scanner that collects asset data from devices with IP addresses 

Pros

• 30-day free trial of the Premier plan
• Transparent pricing
• Integrates with SolarWinds’ observability solutions

Cons

• Smaller businesses might find the full-featured solution to be more than they need

Pulseway

Best for fully remote teams and MSPs

RMM provider Pulseway offers a SaaS IT management solution designed to be mobile-first. Its mobile application allows IT teams to monitor assets from their phones, and the app receives high overall ratings on both the App Storage and Google Play store. Pulseway’s agent is customizable so you can design alerts for situations specific to your business. Pulseway also offers security add-ons, including patch management and an antivirus software integration. Customers can choose either Webroot or Bitdefender.

Pulseway is available for both IT teams and managed service providers; consider Pulseway if you’re an MSP looking for an IT monitoring solution to serve your customers.

Pricing

Pulseway’s pricing calculator allows potential buyers to select a number of endpoints, as well as security add-on features. They can also contact Pulseway with any questions about pricing. Pulseway also has a $149 fee for their one-time onboarding and best practices session.

Features

• Server monitoring and management
• Customized triggers that can automatically remediate IT problems
• Patch policy creation
• Templates for reporting and report scheduling options
• Mobile app

Pros

• Transparent pricing
• Free trial
• Additional security features, including ransomware detection and antivirus software integration

Cons

• Limited support for Mac and Linux devices
• No configuration management database

Track-It! by BMC

Best for smaller teams that need help desk functionality

Track-It!, owned by BMC, has an ITAM module that belongs to a combined IT help desk and endpoint management platform. The ITAM module offers automated IT asset discovery and reporting, so IT teams can identify when an unauthorized device joins the company network. Track-It! can also import supplier and asset pricing data to give the team a clearer picture of potential asset purchases based on their budget.

Track-It! gives IT teams the option to combine multiple IT management-focused modules and features, including scheduled email reports, change and knowledge management, and help desk ticketing. Consider Track-It! if your business is looking for an integrated endpoint and help desk solution.

Pricing

Track-It! requires potential buyers to request a quote for any pricing information. It offers a free trial.

Features

• Imported supplier and asset cost data to inform IT budgeting
• Report creation and scheduling, including brief reports for executives and more detailed ones for IT managers
• Asset dashboards
• Automatic discovery of network-connected assets, including updates to existing assets

Pros

• Integrates endpoint management, help desk, and ITAM
• Free trial

Cons

• Lacks transparent pricing
• No configuration management database
• Customer reviews over time aren’t high overall

5 Key Features of ITAM Software

The central features of ITAM vary from vendor to vendor, but core functions include hardware and software discovery, asset change management, and license record tracking.

Hardware and software discovery

ITAM records servers, PCs, laptops, tablets, routers, switches, networking equipment, storage assets, and other devices existing within an organization. This includes remote assets and mobile devices belonging to the organization. Metadata and other sources can be used to track any operating systems and applications operating within the organization and using hardware assets.

License tracking

ITAM tools should record license usage within the enterprise and note any unlicensed assets. These can not only affect your business’s compliance stance but can also lead to potential security breaches depending on the license being used. If it’s shadow IT, it might be unsafe.

Tracking changes

Change management should be tracked automatically. As IT teams add new hardware or software to the overall IT infrastructure, the ITAM solution automatically updates the inventory.

Management

The ability to configure custom rules, manage permissions, create reports, and maintain scanning schedules helps IT teams develop a specialized solution and stay on top of it. When tools like ITAM perform tasks automatically or allow teams to develop reports for upper management, they save IT personnel valuable time.

Analytics

Some ITAM suites include financial analysis and risk management. These systems highlight areas where productivity could be improved via upgrades or where costs could be reduced due to unutilized resources.

How to Choose the Best ITAM Software for Your Business

As your IT team is evaluating IT asset management solutions, consider the following points while your team narrows down a list of tools to select the best fit for your business overall.

Systems supported

Ensure that the solution you use supports the operating systems and devices your business uses. If your team has Mac and Windows machines, the right ITAM solution should support both systems. Having to purchase multiple solutions or having incompatible devices will be a waste in the long run.

Single solution or suite

While some ITAM products are available as standalone solutions, others belong to a larger suite, like Pulseway. Consider whether your team is looking for multiple IT management solutions in one. This will affect cost, too, but it might save your team money in the long run if you need multiple tools.

Security tools

Security-focused IT teams have plenty of options: many ITAM products offer security add-ons like patch management or belong to a suite of security products already. Keep security integrations in mind if your team is looking for that.

Scalability

Does the ITAM solution you’re considering have the ability to increase the number of assets or technicians on a plan? This is particularly important if you have a small business that’s growing rapidly. You may only have five technicians now, but if you have twenty in a couple of years, you’ll need a product designed for businesses of multiple sizes.

Budget

Last but certainly not least, take your organization’s budget into consideration. Avoiding overspending while still choosing the best solution is a balancing act; you want to make sure the ITAM tool you choose is effective.

How We Evaluated ITAM Software

eSecurity Planet chose a selection of ITAM products to evaluate using a product scoring rubric. We also look at vendors’ product pages and data sheets, as well as comprehensive user reviews, as we analyze products to determine which are best for our audience.

In our product scoring rubric, the following criteria are weighted according to the percentages listed for each, and that weight affects the total score for each product accordingly. The top scored products made it onto our list, but some that were scored lower did not.

Features – 30%

We evaluated ITAM tools’ core capabilities, including hardware and software discovery, license tracking, and custom rules management.

Price – 20%

We not only evaluated available pricing information but also scored vendors based on their pricing transparency, availability of free trials, and whether they offered an annual pricing discount.

Deployment and administration – 25%

These subcriteria include knowledge bases, technical skill requirements to set up the product, and SaaS versus on-premises deployments.

Customer support – 15%

We scored customer support based on the frequency of availability, live chat and email support, and whether the vendor offered demos or training.

Additional capabilities – 10%

Other features that our research team scored included financial and risk analysis, third-party asset vendor management, and configuration management databases.

Frequently Asked Questions (FAQs)

People frequently ask the following questions about IT asset management software. We highlight benefits and considerations of using ITAM tools, among other details.

What are some key benefits of using IT asset management software?

IT asset management software is a central tool that IT teams can use to handle multiple parts of hardware and software lifecycles. IT assets like laptops, servers, and tablets need to be carefully managed, and that includes keeping licenses up to date but also making appropriate security upgrades. ITAM software simplifies the many jobs that IT teams have when they manage the business’s assets.

What security features should I consider when evaluating IT asset management software?

Patch management features can be a big help with the overwhelming process of addressing security vulnerabilities. Integration with endpoint security tools can simplify patch delivery, security monitoring and asset management. And discovering forgotten IT assets can protect your organization from security risks you were previously unaware of.

What is the difference between ITAM and ITSM?

ITAM and IT service management are similar, and it can be even more confusing when a vendor offers both in one product or suite of products. Broadly speaking, IT asset management focuses on IT assets like business devices and applications, while IT service management focuses on IT services (like help desk tickets and incident resolution) that often affect those assets. They overlap in some ITAM and ITSM products, though.

What are types of IT assets?

Along with company-issued laptops and desktops, tablets, mobile phones, and servers, other examples of IT assets include:

• Routers, switches, and other networking equipment
• Printers
• Storage arrays
• Databases
• Antivirus and other security software installations
• Software and applications

Note that not all solutions will support every networking or IoT device. If your business wants to cover those in an ITAM deployment, look for solutions like Quest KACE that inventory them, too.

Bottom Line: Empowering IT Teams with ITAM Software

IT asset management software simplifies IT teams’ jobs, centralizing many of the tasks they already have to do. It gives them tools to automate time-consuming tasks like taking asset inventory and searching for outdated licenses and unknown devices. ITAM products don’t automatically solve all of an IT team’s problems — they take time to learn and implement. But they’re a worthwhile investment, especially if you choose a tool that can scale with your business as it grows. If your IT team customizes ITAM software to fit your specific business needs, it can become a powerful tool that supports not only your technology department but also, behind the scenes, your entire organization.

Article written by Drew Robb on Dec. 1, 2021 and updated by Jenna Phipps on Aug. 23, 2023

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