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Customer experience examples that drive value

IBM Big Data Hub

For example, a retailer can offer a discount or free item on the customer’s birthday. For instance, a retailer might give a 10 percent discount on every purchase, reducing churn. Engaging in transparent pricing Organizations will often use data-driven analysis to identify the precise price point that drives profitability.

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#ModernDataMasters: Martin Squires, The Analysis Foundry

Reltio

Just like in the TV programmes like CSI where the analysts solve crimes by a combination of analysis and field work, there is no better way of understanding what is going on than going into the real-world for example visiting shops or listening into call-centre conversations. What do you like to do outside of work?

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Exclusive: Researchers dumped Gigabytes of data from Agent Tesla C2Cs

Security Affairs

The majority of intercepted credentials by Agent Tesla related to financial services, online-retailers, e-government systems and personal and business e-mail accounts. . Researchers found active instances of Agent Tesla and developed a mechanism to enumerate the affected clients and extract compromised data.

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The most valuable AI use cases for business

IBM Big Data Hub

Customer-facing AI use cases Deliver superior customer service Customers can now be assisted in real time with conversational AI. Voice-based queries use natural language processing (NLP) and sentiment analysis for speech recognition so their conversations can begin immediately.

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Exclusive: Welcome “Frappo” – Resecurity identified a new Phishing-as-a-Service

Security Affairs

“Frappo” acts as a Phishing-as-a-Service and enables cybercriminals the ability to host and generate high-quality phishing pages which impersonate major online banking, e-commerce, popular retailers, and online-services to steal customer data. Detailed analysis of the Phishing-As-A-Service Frappo is available here: [link].

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TA505 Group adds new ServHelper Backdoor and FlawedGrace RAT to its arsenal

Security Affairs

” reads the analysis published by Proofpoint. ” The TA505 group was first spotted by Proofpoint back 2017, it has been active at least since 2015 and targets organizations in financial and retail industries. ” reads the analysis published by Proofpoint.

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Keeping Up with New Data Protection Regulations

erwin

Some industries, such as healthcare and financial services, have been subject to stringent data regulations for years: GDPR now joins the Health Insurance Portability and Accountability Act (HIPAA), the Payment Card Industry Data Security Standard (PCI DSS) and the Basel Committee on Banking Supervision (BCBS).

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