Legendary Help: Modernizing the retail customer experience

Rocket Software

Groceries, clothes, pre-made meals or household supplies—everything you could imagine is accessible now through the click of a button on your computer or phone. This is extremely beneficial to the customer, who can now access anything they need, regardless of location.

Digital Transformation In Retail: The Retail Apocalypse

erwin

Much like the hospitality industry , digital transformation in retail has been a huge driver of change. One important fact is getting lost among all of the talk of “the retail apocalypse” and myriad stories about increasingly empty shopping malls: there’s a lot of money to be made in retail. In fact, the retail market was expected to grow by more than 3 percent in 2018 , unemployment is low, and wages are at least stable.

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Retail giant Home Depot agrees to a $17.5 million settlement over 2014 data breach

Security Affairs

Retail giant Home Depot has agreed to a $17.5 The US largest home improvement retailer giant Home Depot agrees to $17.5 According to the US retailer the payment card information of approximately 40 million Home Depot consumers nationwide.

Managing HR in The Retail Sector in the COVID-19 World

InfoGoTo

A good example of implementing these changes can be found with HR in the retail sector. Traditional retailers, those with physical storefronts, had struggled before COVID-19. Then the pandemic hit and most retailers were declared non-essential and shut down.

Retailers increase cyber security spending, but attacks continue to rise

IT Governance

The UK’s biggest retailers are spending more than ever on cyber security but are continuing to see an alarming rise in cyber attacks and data breaches due to the ever-evolving threat landscape, a report has found. According to The British Retail Consortium’s 2019 Retail Crime Survey , large organisations invested £162 million in cyber defences in the 2017­–18 financial year, an increase of 17% on 2017. Are retailers investing wisely? Retail

DPIAs for retail and hospitality 

IT Governance

It’s relevant for everyone, including retail and hospitality. Retail and hospitality organisations will likely need to conduct several to cover all their processes, both new and existing. Common activities for retail and hospitality requiring DPIAs. To give an idea of what activities may require a DPIA in real terms for the retail and hospitality sectors, here is a non-exhaustive list: CCTV. Access control/identity verification for hardware/applications.

Multiple Retailers Sued Under CCPA for Sharing Data Used to Identify Fraudulent Returns

Hunton Privacy

Earlier this year, The Retail Equation, a loss prevention service provider, and Sephora were hit with a class action lawsuit in which the plaintiff claimed Sephora improperly shared consumer data with The Retail Equation without consumers’ knowledge or consent.

Data Subject Access Requests – High Court dismisses claim where DSAR regime abused

DLA Piper Privacy Matters

Data Subject Access Requests – no unqualified right to documents.

Retailers Face Many Challenges, Data Security Doesn’t Have to be One of the Them

Thales eSecurity

Retailers and shoppers are leveraging and enjoying many benefits data sharing brings: loyalty programs, personalized experiences, easier product location and ordering, online shopping, mobile access and the list goes on. Competition is one of many challenges retailers face and while that’s nothing new, the data-driven approach online and brick-and-mortar merchants use today is evolving quickly with transformative technology capabilities.

Sports retail giant Decathlon leaks 123 million customer and employee records

IT Governance

Decathlon, the world’s largest sporting goods retailer, has suffered a massive data breach, affecting 123 million customer and employee records. Cyber security researchers at vpnMentor found a leaky database on a publicly accessible Elasticsearch server. It contained information from the retailer’s Spanish businesses and potentially its UK stores. However, it’s not known how long the information was exposed and whether any malicious individuals accessed it.

How data breaches are affecting the retail industry

IT Governance

Only time will tell – and we may not have to wait long – but in the meantime, what is the impact of data breaches in the retail industry, and what needs to be done to mitigate them? Customers of the Adidas.com website may have been affected by a breach after an unauthorised party gained access to customer data. Fashion Nexus – a web development e-commerce company that works closely with a number of retailers – suffered a breach when the personal information of approximately 1.3

Retail has a multi-cloud problem…with sensitive data

Thales eSecurity

Digital transformation (DX) is fundamentally impacting all aspects of the economy across every industry, and nowhere is this truer than in retail. DX technologies such as cloud, mobile payments, IoT, Big Data and others have fundamentally changed retailers’ business models, not only by opening new channels to reach customers, but also in how they communicate with, serve, and support them. For more key findings, download the 2019 Thales Data Threat Report- Retail Edition.

Connected Customer 360 Profiles for Retail & Luxury Brands

Reltio

3 Things Data Innovators at Retail & Luxury Brands Have in Common. Retail and luxury brand leaders may use different terms to describe customers, including “clients” or “guests.” But, the most innovative retail and luxury brand leadership teams have 3 common areas of focus when it comes to their customers: They focus on building long-term customer relationships. These are the customer data silos of a retailer that’s undergoing a transformation.

CNIL Adopts Its First Sanction as Lead Supervisory Authority, Fining French Online Shoe Retailer

Hunton Privacy

On August 5, 2020, the French Data Protection Authority (the “CNIL”) announced that it has levied a fine of €250,000 on French online shoe retailer, Spartoo, for various infringements of the EU General Data Protection Regulation (“GDPR”).

GDPR – the facts and what it means for the retail sector

IT Governance

Rather, it is a business issue: organisations in every sector collect, access and use personal data for many purposes – hiring, marketing, sales, customer service and so on. There are many opportunities within retail, leisure and hospitality for tailored offers and promotions to improve business. For those in the retail, leisure and hospitality sectors, this has implications for loyalty schemes, as well as for communicating offers, events and promotions.

Online Retailer LightInTheBox exposes unsecured DB containing 1.3TB of web server logs

Security Affairs

LightInTheBox is a Chinese online retailer trading on the New York Stock Exchange, most of its customers are in North America and Europe. The data leak was discovered by VPNmentor in late November, data in the archive was “unsecured and unencrypted”, and accessible from anyone via a web browser. “Led by cybersecurity analysts Noam Rotem and Ran Locar, vpnMentor’s research team discovered a leak in a database belonging to the online retailer LightInTheBox.”

Magecart cybercrime group stole customers’ credit cards from Newegg electronics retailer

Security Affairs

Magecart hackers have stolen customers’ credit card data from the computer hardware and consumer electronics retailer Newegg. The Magecart cybercrime group is back, this time the hackers have stolen customers’ credit card data from the computer hardware and consumer electronics retailer Newegg. behind the Ticketmaster and British Airways data breaches has now victimized popular computer hardware and consumer electronics retailer Newegg.

Optimizing Analytics in Retail with Geospatial Data

Perficient Data & Analytics

With the abundance of location data generated from smart phones and connected devices, the potential of geospatial data has expanded dramatically, especially in the retail industry. At a basic level, geospatial data better enables retail organizations to focus marketing and promotions at target customers. Which of our retail outlets are accessible for these customers? Interactive maps with linked reporting are provided to visualize retail proximity analysis.

Q&A: Reddit breach shows use of ‘SMS 2FA’ won’t stop privileged access pillaging

The Last Watchdog

Already having our primary access points for code and infrastructure behind strong authentication requiring two factor authentication (2FA), we learned that SMS-based authentication is not nearly as secure as we would hope, and the main attack was via SMS intercept. It’s safe to assume that Reddit has poured a small fortune into security, including requiring employees to use SMS-delivered one-time passcodes in order to access sensitive company assets.

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Iran-linked APT group Pioneer Kitten sells access to hacked networks

Security Affairs

Iran-linked APT group Pioneer Kitten is now trying to monetize its efforts by selling access to some of the networks it has hacked to other hackers. According to a report published by Crowdstrike, the group is now trying to sell access to some to compromised companies on a cybercrime forum.

The race for corporate banks to catch up with their retail peers

CGI

The race for corporate banks to catch up with their retail peers. Corporate and transaction banks (CTBs) face the challenge of delivering services equivalent to those offered by their retail bank peers. Over the last few years, there has been a big drive to digitize the retail bank; and, of course, across Europe, all banks have had to make their data available to third parties that offer bank consumer services in response to PSD2 and open banking.

Crooks claim to have stolen 20k customer records from Superdrug cosmetics retailer

Security Affairs

Hackers claim to have stolen the personal details of almost 20,000 Superdrug customers who shopped online at the cosmetics retailer. The British Superdrug is the last victim of a security breach, hackers claim to have stolen the personal details of almost 20,000 people who shopped online at the cosmetics retailer. Hackers accessed customers’ names, addresses and in some cases dates of birth, phone number and points balances.

From channel to customer: How an omni-channel experience is the key to the retail industry’s success

CGI

From channel to customer: How an omni-channel experience is the key to the retail industry’s success. Is the hype around the retail store being dead simply that, hype? Retailers that are thriving in today’s disrupted and highly competitive environment have transformed the role of the brick-and-mortar store to effectively bridge the gap between the physical and digital worlds. One of the largest sporting goods retailers is a good case in point.

From retail to real estate: Reinventing industries with public data

Information Management Resources

The new world of public information - where the data is fast, accessible and cheap (or free) - is revolutionizing the way many firms learn, grow and compete. Customer experience Customer data Data management

Uniqlo owner says 460,000 online accounts accessed in Japan hack

Information Management Resources

Fast Retailing Co., Asia’s largest retailer, said hackers may have gained access to the personal information of about half a million users of its Uniqlo and GU brand e-commerce portals. Data security Cyber security Cyber attacks

Attackers are hacking NSC Linear eMerge E3 building access systems to launch DDoS attacks

Security Affairs

Hackers have already compromised more than 2,300 Linear eMerge E3 building access systems exploiting a severe vulnerability that has yet to be fixed. L inear eMerge E3 smart building access systems designed by N ortek Security & Control (NSC) are affected by a severe vulnerability (CVE-2019-7256) that has yet to be fixed and attackers are actively scanning the internet for vulnerable devices.

‘People are strange, when you’re a stranger’: A retail bank view into artificial intelligence

CGI

‘People are strange, when you’re a stranger’: A retail bank view into artificial intelligence. For the past five years, CGI has surveyed retail bank customers to identify what they want from banks, how they view alternative providers, and opportunities for further bank investment to provide banks with a view into the year ahead. How fast can the bank access the data? In the past, data availability and access has been spotty, and context was frequently a challenge.

Subject Access Requests in Scotland: Do you know what data is held about you?

IT Governance

One of the rights amended by the GDPR is the right of access. What is a data subject access request (DSAR)? Individuals have the right to send organisations a personal data request for: Confirmation that their data is being processed; Access to their personal data; and. Processes for dealing with subject access requests should already be in place as individuals were able to make these types of requests under the Data Protection Act 1998.

Barnes & Noble Investigates Hacking Incident

Data Breach Today

System Housing Customer Data Accessed; Company Takes Down Nook E-Book Platform Books retailer Barnes & Noble is investigating a security incident involving unauthorized access to its corporate systems, including those storing customers' information.

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Legendary Help: Adapting the Customer Experience Amid the Pandemic

Rocket Software

Unfortunately, for many industries that were forced to close during the first wave of the pandemic—such as retail, restaurants and hotels—business as usual no longer exists. For retail, this means capitalizing on online sales to ensure a positive customer experience. . For retailers who didn’t have a reliable online space before the pandemic, they quickly had to adjust their strategy to remain operational during the pandemic.

From channel to customer: How an omni-channel experience is the key to the retail industry’s success

CGI

From channel to customer: How an omni-channel experience is the key to the retail industry’s success. Is the hype around the retail store being dead simply that, hype? Retailers that are thriving in today’s disrupted and highly competitive environment have transformed the role of the brick-and-mortar store to effectively bridge the gap between the physical and digital worlds. One of the largest sporting goods retailers is a good case in point.

Google and Mastercard cut a secret deal to track retail sales data

Information Management Resources

For the past year, select Google advertisers have had access to a potent new tool to track whether the ads they ran online led to a sale at a physical store in the U.S. That insight came thanks in part to a stockpile of Mastercard transactions that Google paid for. Customer data Data privacy Google

UK ICO Issues Unprecedented Fine Against Mobile Phone Retailer for Lax Security

Hunton Privacy

On January 8, 2017, the UK Information Commissioner (“ICO”) issued an unprecedented monetary penalty of £400,000 against British mobile phone retailer, The Car Phone Warehouse Limited. Following an attack on their system in 2015, the ICO found that the company had failed to take adequate steps to protect the personal data it held on its system.

Digital Transformation Examples: Three Industries Dominating Digital Transformation

erwin

Digital Transformation in Retail. The inherently competitive nature of retail has made the sector a leader in adopting data-driven strategy. From loyalty cards to targeted online ads, retail has always had to adapt to stay relevant. Four main areas in retail demonstrate digital transformation, with a healthy data governance initiative driving them all. This article further explores digital transformation and data governance in retail.

Dixons Carphone reveals data breach affecting 5.9 million customers

The Guardian Data Protection

Consumer electronics retailer apologises and says there is currently no evidence of fraud Dixons Carphone has revealed a major breach of data involving unauthorised access to 5.9 The consumer electronics retailer said it had detected an attempt to compromise the cards in a processing system at Currys PC World and Dixons Travel, but said there was no evidence of any fraud as a result of the incident.

FTC Reaches Settlement in First Enforcement Action Against a Retail Tracking Company

Hunton Privacy

On April 23, 2015, the Federal Trade Commission (“FTC”) announced that Nomi Technologies (“Nomi”) has agreed to settle charges stemming from allegations that the company misled consumers with respect to their ability to opt out of the company’s mobile device tracking service at retail locations. The settlement marks the FTC’s first Section 5 enforcement action against a company that provides tracking services at retailers.

Uniqlo Parent Company Says Hack Compromised 461,091

Dark Reading

Fast Retailing Co. reports cyberattackers accessed accounts registered to its Japanese Uniqlo and GU brand websites

Lessons from the Eurostar hack

IT Governance

Once Eurostar realised it had suffered a data breach, it: Identified the timing and the scale of the breach; Blocked access; Emailed customers alerting them to the situation and advising them to reset passwords; and. A Eurostar spokesperson said : [W]e identified what we believe to be an unauthorised automated attempt to access customer accounts, so as a precaution, we asked all account holders to reset their password.

New German fine: EUR 10.4 million for unlawful CCTV

Data Protection Report

against a mid-size online retailer who allegedly violated the EU General Data Protection Regulation (GDPR) by monitoring their employees using CCTV. AG” (the Retailer) at the end of 2020. The Retailer should, instead, have considered milder measures (e.g.

Coworking Spaces Are Finding New Homes in Shopping Malls

InfoGoTo

These recycling mainstays are now joined by space — more specifically, retail space in malls. Coworking spaces provide an ideal balance; they allow employees to remain in the suburbs where they live, while still having access to free coffee and private conference rooms. And while an urban location is ideal for coffee shops and retail, shopping malls provide all those things and more — with free parking! Coworking in retail spaces provides a wealth of options.

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