“‘Success Theater’ Masked Rot at GE,” The Wall Street Journal, February 22, 2018 A1. GE’s CEO may have been too optimistic. “This culture of confidence trickled down the ranks ….”
If the top boss has rose colored glasses, that view apparently permeates the organization. If he or she reacts badly to bad news, do people stop bring bad news?
One principle of compliance is that the tone at the top matters. Does the CEO’s tone build filters that prevents him/her getting the facts? Are the resulting wounds self-inflicted? Where was the Board?
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